Daniela Arias Sevilla
Portland,Oregon
Summary
Experienced retail sales professional excelling in fast-paced environments. Proficient in transaction processing, cash management, and merchandise organization. Committed to maximizing customer satisfaction by effectively addressing inquiries. Recognized for strong project management and problem-solving abilities, with a proactive approach to delivering quality solutions.
Overview
5
5
years of professional experience
Work History
Retail Associate
Madewell
09.2023 - Current
- Increased 15% sales each concurrent month
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Library Assistant
DigiPen Institute of Technology
04.2021 - 04.2023
- Increased foot traffic in library by 20%
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Answered patron questions in-person or by phone regarding library services and resources.
- Set up computer and digital device access, providing assistance with use and operation.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Utilized computer databases to locate library materials.
3D Design Specialist
Roche Bobois
01.2020 - 09.2020
- Increased sale margins by 50%
- Optimized shopping experience through knowledgeable and attentive customer service to continually increase sales
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Listened to, identified, anticipated, and responded to customer needs.
- Collected details about unique features and constraints of each space, as well as potential themes and budget limitations to complete optimal designs.
- Factored concerns such as traffic flow patterns, location limitations and safety issues into every design.
Education
Master Degree -
DigiPen Institute of Technology
Redmond, WA12.2023
Bachelor Degree - undefined
Pacific northwest College of Art
Portland, OR12.2018
Skills
- Cash register operation and problem-solving
- Verbal and written communication
- Merchandise display and Display Setup
- Customer engagement and customer service
- Reliability and approachability
- Positive and engaging demeanor
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Retail Associate
Madewell
09.2023 - Current
Library Assistant
DigiPen Institute of Technology
04.2021 - 04.2023
3D Design Specialist
Roche Bobois
01.2020 - 09.2020
Master Degree -
DigiPen Institute of Technology
Bachelor Degree - undefined
Pacific northwest College of Art
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