Daniela Calderon
2081 Arriba Place
Summary
Customer success and remote operations professional specializing in enhancing client engagement across diverse cultural contexts. Skilled in onboarding, scheduling, and administrative coordination, delivering consistent support that improves client satisfaction and retention. Bilingual in English and Spanish, focused on remote roles that leverage cross-cultural communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Online English Instructor
VIPKid | Native Camp | LingoAce | WOW Word | LatinHire
01.2019 - 05.2026
- Delivered structured remote instruction and individualized support to international clients across multiple global platforms
- Managed scheduling, lesson delivery, student progress tracking, and platform-based administrative workflows
- Supported onboarding-style guidance for new learners across varying skill levels and cultural backgrounds
- Maintained high performance while balancing multiple concurrent platforms and responsibilities
- Strengthened client engagement through clear communication, consistency, and adaptability
Summer Camp Instructor
London School Summer Camp
01.2018 - 01.2019
- Led English instruction and supervised structured group activities in an international residential program
- Ensured safety, engagement, and participation in a high-energy multicultural environment
- Developed strong adaptability in fast-paced, dynamic group settings
- Italy
Educational Assistant
Virgen del Castillo
01.2017 - 01.2019
- Supported English language instruction and student learning activities in classroom environments
- Assisted educators with lesson preparation and academic support tasks.
- Contributed to improved student engagement through structured instructional support
- Experience gained in international, travel-based educational environments
- Spain
Caregiver
Genesis Medical Center
01.2013 - 01.2019
- Provided long-term care and emotional support in high-responsibility home environments
- Coordinated daily schedules and care routines, ensuring alignment with family members on client needs
- Maintained consistent communication and built trust-based relationships with family members and healthcare providers
- Provided structured support, demonstrating patience and discretion while fostering a reliable caregiving environment
Customer Service & Administrative Roles
Target | Cash One | Fusion Marketing
01.2010 - 01.2016
- Streamlined communication, data entry, scheduling, and recordkeeping to enhance organizational efficiency.
- Delivered exceptional customer service and administrative coordination in fast-paced environments.
- Strengthened multitasking and problem-solving abilities to improve client interactions.
- Assisted customers with inquiries and resolved issues promptly.
- Managed high-volume calls while upholding excellent customer service standards.
- Documented customer interactions accurately in CRM system to maintain records.
- Maintained high typing speed with minimal errors to maximize productivity.
- Handled incoming communications, including phone calls and emails, with professionalism.
Education
BA - Organizational Communication & Spanish
CSU Chico
Chico, CAAA - Communication Studies
Allan Hancock College
Santa Maria, CABachelor of Arts - Spain
University of Granada
SpainSkills
- User onboarding strategies
- Customer success initiatives and care coordination
- Remote workflow management
- Data reporting and analysis
- Scheduling expertise and calendar oversight
- Bilingual English/Spanish communication
- Cross-cultural interaction skills
- Problem-solving techniques
- Time efficiency
- Client relationship management
- Research
- Administrative support
- Virtual collaboration
Certification
- TESOL
- Advanced TESOL
- TEFL Certification
- CPR / First Aid Certified
Languages
English Fluent, Spanish Fluent
Accomplishments
- Top 30 students in the state, 2016 Honor Society of Chico State, Academic excellence, and resilience
- Featured in the local newspaper and on television for academic achievement and recognition
Timeline
Online English Instructor
VIPKid | Native Camp | LingoAce | WOW Word | LatinHire
01.2019 - 05.2026
Summer Camp Instructor
London School Summer Camp
01.2018 - 01.2019
Educational Assistant
Virgen del Castillo
01.2017 - 01.2019
Caregiver
Genesis Medical Center
01.2013 - 01.2019
Customer Service & Administrative Roles
Target | Cash One | Fusion Marketing
01.2010 - 01.2016
BA - Organizational Communication & Spanish
CSU Chico
AA - Communication Studies
Allan Hancock College
Bachelor of Arts - Spain
University of Granada