Hector Santa Maria
1251 West 60th Terrace Hialeah,Florida
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control, organization and proactive leadership abilities. Commended for honesty, hard work and positive attitude. Consistent ability to use windows applications such as Word, Excel and Outlook.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
ESR Performance
Medley, FL
05.2022 - Current
- Taught junior employees proactive strategies to meet operational and sales goals.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Attended trade shows for in-person engagement and network building.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Customer Service Manager
ESR Performance
Medley, FL
05.2022 - Current
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
Warehouse Associate
ESR Performance
Medley , FL
02.2021 - 05.2022
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Conducted monthly inventories of materials on work floor.
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Optimized project completion time by multitasking duties using heavy equipment.
- Logged unit quantities and entered data within inventory database to facilitate records maintenance.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Assistant Park Manager
City of Hialeah Parks and Recreation
Hialeah, FL
03.2020 - 02.2021
- Managed projects in field, supervising team of 5 staff members and meeting all anticipated deadlines.
- Led employee performance evaluations with constructive feedback and rewarded employees to retain top-quality personnel.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
- Coordinated vendors, timelines and budgets for events.
- Directed event production in collaboration with sponsors, hosts and internal teams.
- Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
Recreation Leader
City of Hialeah Parks and Recreation
Hialeah, FL
03.2018 - 03.2020
- Built and strengthened relationships with children, families and team members.
- Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures.
- Maintained facilities, grounds and equipment to ensure community safety and attract attention.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Supervised groups of 15+ children between ages of 6 and 17 in outdoor activities, including swimming, football and soccer.
- Assessed system operations to identify potential areas requiring maintenance services.
- Maintained facility upkeep, notifying my manager of service, repair and safety needs.
- Executed high-pressure decisions, including awarding of points and imposition of penalties under time constraints.
- Adhered to and enforced game rules and regulations.
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
Landscaping Assistant
LS Landscaping
Miami, FL
04.2016 - 02.2020
- Reviewed design plans and instructions and completed work according to specifications.
- Determined causes of lawn and garden issues and recommended effective solutions.
- Operated landscaping equipment to maintain grounds and remove trees.
- Performed planting, watering, mulching, edging and other landscaping duties at 15-acre cemetery.
- Installed irrigation systems, rock gardens and ponds to simplify watering needs.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Applied weed and pest control chemicals to protect customer lawns.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Delivered service and support to each customer, paving way for future business opportunities.
- Operated excavators and other construction equipment to properly grade land.
- Inspected and repaired equipment to maintain durability and optimal performance.
Education
Associate of Arts - Finance
Miami Dade College
Miami, FL04-2024
High School Diploma -
Monsignor Edward Pace High School
Miami Gardens, FL05.2018
Skills
- Goal Motivated
- Fast Learner
- Strong Leadership qualities
- Precise product verification
- Experience doing Invoice verification
- Diligent Facilities maintenance
- Material Safety Data Sheets
- Excellent time management
- Microsoft Word, Outlook and Excel expertise
- Strong product and service knowledge
- Experience in closing and contract negotiations
- Great Customer Rapport
- Warehouse operations
- Problem-solving abilities
- Retail sales customer service experience
- Adaptive team player
Certification
Certified Business Specialist
Timeline
Retail Sales Manager
ESR Performance
05.2022 - Current
Customer Service Manager
ESR Performance
05.2022 - Current
Warehouse Associate
ESR Performance
02.2021 - 05.2022
Assistant Park Manager
City of Hialeah Parks and Recreation
03.2020 - 02.2021
Recreation Leader
City of Hialeah Parks and Recreation
03.2018 - 03.2020
Landscaping Assistant
LS Landscaping
04.2016 - 02.2020
Associate of Arts - Finance
Miami Dade College
High School Diploma -
Monsignor Edward Pace High School
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