Daniela Centeno
Grand Rapids,MI
Summary
Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Health Worker (MICHWA)
Puertas Abiertas
06.2023 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
Bilingual Advocate Specialist
Puertas Abiertas
04.2021 - Current
- Court assistance, housing, transportation, general advocacy work, support groups
- Teaching skills, computer, and language classes to individuals
- Case management, child group/art therapy.
- Enhanced client communication by providing translation services during meetings, court hearings, and appointments.
- Strengthened relationships with partner agencies through effective collaboration on cases involving non-English speaking clients.
- Participated in ongoing professional development opportunities related to cultural competence and language proficiency, continually improving skills as an advocate.
- Prioritized caseload based on urgency, ensuring timely assistance was provided to all clients in need of advocacy support.
- Provided cultural sensitivity training to staff members, fostering a more inclusive work environment.
- Bridged language barriers between clients and service providers by interpreting complex concepts in layman''s terms.
- Navigated challenging situations with diplomacy while advocating fiercely for the best interests of each client served.
- Established trust with clients by demonstrating empathy, understanding, and genuine commitment to their well-being and success.
- Increased awareness of available resources within the community by organizing and attending local events as a bilingual representative.
- Facilitated access to essential services for non-English-speaking clients by translating documents and communicating on their behalf.
Production Line Worker
Sunrise Acres Egg Farm
04.2019 - 10.2019
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Boxed, labeled, and transported items to support assembly operations.
Education
Master of Science - Social Work
Grand Valley State University
Allendale, MI04.2025
Bachelor Social Work
Grand Valley State University
Allendale, MI04.2024
Skills
- Organized and detail-oriented
- Schedule Management
- Health Education
- HIPAA Guidelines
- Cultural Competency
- Community-based resources
- Referral Coordination
- Service Coordination
On campus involvement
- Laker Familia (Fall 2020 - Present)
- GVSU K-12 Connect (Fall 2020 - Winter 2021)
- BSWSO (Fall 2022 - Present)
Certification
Community Health Worker certified (06/2023)
Relatedexperience
Puertas Abiertas, Grand Rapids, MI, https://puertasabiertasgr.org/, Advocate / Assistant, Fall 2020, Present, Court assistance, housing, transportation, general advocacy work, support groups, Teaching skills, computer, and language classes to individuals, Case management, Help organize and coordinate meetings and events to help better serve the Latin@/Hispanic community, Work with abused individuals to find resources & assistance, Child group/art therapy
Timeline
Community Health Worker (MICHWA)
Puertas Abiertas
06.2023 - Current
Bilingual Advocate Specialist
Puertas Abiertas
04.2021 - Current
Production Line Worker
Sunrise Acres Egg Farm
04.2019 - 10.2019
Master of Science - Social Work
Grand Valley State University
Bachelor Social Work
Grand Valley State University
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