Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniela Cepeda

Houston,TX

Summary

Adept at workflow optimization and fostering professional ethics, I significantly enhanced efficiency and service quality at Walgreen's Pharmacy. By spearheading the launch of innovative pharmacy services and mentoring teams, I drove improvements in operations management and patient satisfaction, showcasing a blend of hard and soft skills critical to advancing pharmacy practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreen's Pharmacy
09.2023 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.

Senior Pharmacy Technician

Walgreen's Pharmacy
04.2019 - 09.2023
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.

Pharmacy Technician

Walgreen's Pharmacy
02.2018 - 04.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Education

High School Diploma -

Cesar E. Chavez Highschool
Houston, TX
05.2018

Skills

    Workflow Optimization

    Quality Assurance

    Pharmacy management

    Training and mentoring

    Professional ethics

    Operations Management

    Insurance Billing

Certification

  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • CPR/AED Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Operations Manager

Walgreen's Pharmacy
09.2023 - Current

Senior Pharmacy Technician

Walgreen's Pharmacy
04.2019 - 09.2023

Pharmacy Technician

Walgreen's Pharmacy
02.2018 - 04.2019

High School Diploma -

Cesar E. Chavez Highschool

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Daniela Cepeda