Daniela De La Torre
Mesa,Arizona
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Prime Turbines
Mesa, AZ
11.2023 - Current
- Created accurate and complete cost estimates for customers based on their specifications.
- Verified accuracy of all documents associated with each quote prior to submission.
- Monitored progress of the production team throughout pre-production, production, and post-production stages.
- Verified customers' credit limits with accounting department prior to issuing invoices.
Revenue Operations Manager
Safety Services Company
Tempe, AZ
05.2023 - 11.2024
- Partner with leadership to strategize, operationalized, and analyze the impact of business initiatives and manage new projects and programs within Sales and Marketing
- Oversee Content and Digital Marketing as well as systems and data administration and recommend tools to improve data quality, analysis and reporting
- Monitored and improved efficiency of processes, team performance, and customer service.
Executive Administrative Assistant
Tempe Elementary School District No. 3
Tempe, AZ
03.2023 - 05.2023
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
Operational Excellence Manager
Safety Services Company
Tempe, AZ
10.2019 - 01.2023
- Analyzed internal processes and identified areas for improvement, resulting in improved customer satisfaction.
- Collaborated with stakeholders across departments to develop innovative solutions that met organizational objectives.
- Provided guidance on the development of SOPs that adhere to company policy and industry regulations.
Project Manager
Safety Services Company
Tempe, AZ
02.2021 - 10.2021
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Developed and maintained project plans, timelines, and budgets.
QA, Manuals And Creative Services Manager
Safety Services Company
Tempe, AZ
11.2019 - 02.2021
- Created and implemented processes for content creation, editing, and publishing.
- Developed and implemented quality assurance policies and procedures.
Customer Services Manager
DHL EXPRESS
Tempe, AZ
07.2018 - 07.2019
- Monitored team performance against established goals and objectives.
- Managed daily operations within the department to meet efficiency targets.
Education
Associate of Applied Science - Project Management
University of Arizona
Tucson, AZ02-2024
High School Diploma -
Tempe Accelerate Highschool
Tempe, AZ01.2003
Skills
- Management
- Customer Service
- Google Apps, Salesforce, Jira
- Process Improvement
- Advanced MS Office Suite Proficiency
- Strategic Thinking
- Detail Oriented
- Critical Thinking
Certifications Awards
- Specialist in Safety and Health, ASU, 2020
- All-Star Award, Safety Services Company, 2021
- EOQ, DHL Express, 2019
- EOQ, DHL Express, 2017
Affiliations
- Enjoy spending time with my two daughters, that keep me busy all the time.
- Traveling to explore new cultures and food.
Certification
- Jira Software Essentials - Atlassian Certified - February 2024
Accomplishments
- Employee of the Quarter - Safety Services Company
- Employee of the Quarter - DHL Express
- Multiple leadership roles
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Support Specialist
Prime Turbines
11.2023 - Current
Revenue Operations Manager
Safety Services Company
05.2023 - 11.2024
Executive Administrative Assistant
Tempe Elementary School District No. 3
03.2023 - 05.2023
Project Manager
Safety Services Company
02.2021 - 10.2021
QA, Manuals And Creative Services Manager
Safety Services Company
11.2019 - 02.2021
Operational Excellence Manager
Safety Services Company
10.2019 - 01.2023
Customer Services Manager
DHL EXPRESS
07.2018 - 07.2019
Associate of Applied Science - Project Management
University of Arizona
High School Diploma -
Tempe Accelerate Highschool