Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
OperationsManager
Daniela

Daniela

Personal trainer/nutrition
6945 Plumtree Ln Hanover Park ,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Services

Envíos Xpress
07.2020 - 10.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Trained new personnel regarding company operations, policies and services.
  • Tracked customer service cases and updated service software with customer information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • money transfers anywhere in the world, using money gram, wester union,americas,transfast,vigo.change of cash checks.taking out the percentage of the checks commissions.answering the phone,plate stickers and tittles.

Front Desk Receptionist

Ramos Tax & Services
01.2019 - 05.2020
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Compiled information from files and research to satisfy information requests.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • schedule appointments

Customer Services

Wic Program
01.2018 - 04.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promptly responded to inquiries and requests from prospective customers.
  • Scheduled appointments

Education

N/A - N/A

Streamwood High School
Streamwood, IL

Skills

  • Reading Comprehension
  • Sales Expertise
  • Receiving Support
  • Calm and Professional Under Pressure
  • Microsoft Excel

Certification

  • RDN - Registered Dietitian Nutritionist
  • CPT - Certified Personal Trainer
  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual
English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Services

Envíos Xpress
07.2020 - 10.2022

Front Desk Receptionist

Ramos Tax & Services
01.2019 - 05.2020

Customer Services

Wic Program
01.2018 - 04.2018

N/A - N/A

Streamwood High School

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Daniela Personal trainer/nutrition