Daniela Fabrega
Carol Stream,Illinois
Summary
Responsible Administrative Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
7
7
years of professional experience
Work History
Kronos Administrator
Ingram Micro
07.2022 - Current
- Worked closely with human resources to support employee management and organizational planning
- Provide performance feedback to leadership regarding attendance, tardiness, and benefits accruals
- Trained leadership team across multiple business units each quarter to ensure cross-collaboration and skill sets
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Audited timesheets and payroll records for accuracy.
- Identified, researched, and resolved issues with hours worked by associates.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Promoted high customer satisfaction helping Temp agencies by resolving payroll issues with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with timekeeping to supervisors and Temp agencies
- Resolved escalated Timecard issues and ensuring short wait times for queries related to software bugs and account management
- Liaise with internal teams and external customers to facilitate smoot communication and handle request
- Analyze data reports using, Excel, and internal database storage systems
- Created and maintained precise and accurate models, charts and reports.
- Supported executives by conducting research, reporting and documentation.
- Managed office inventory and ordered new supplies when items were running low.
Assistant Shift Supervisor
Rana Meal Solutions
11.2020 - 06.2022
- Followed and gave work instructions while providing resources to ensure customer service standards were met
- Assisted in implementation of product systems, policies, and procedures
- Kept accurate records of employee's attendance and hours worked
- Provided leadership, insight and mentoring newly hired employees to supply knowledge of various company programs
- Followed safety procedures and guidelines to maintain safe working environments.
- Weighed and measured items to prevent waste and meet quality standards.
- Participated in regular meetings with team members to discuss production updates.
- Assembled products according to changing daily work orders and specific customer needs.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Troubleshot production issues and provided timely solutions.
- Conducted department walkthrough to assess and remedy factor such as cleanliness, inadequate stock levels and poor merchandising
- Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Organized work to meet demanding production goals.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Sales Associate
Fix4U
05.2019 - 01.2020
- Engaged customers in friendly, professional dialogue to determine needs
- Completed 30+ outbound sales and fundraising calls to prospective customers on behalf of client
- Answered product questions with up-to-date knowledge of sales promotions
- Maintained a calm demeanor and manage professionally issues in a busy, high stress situation
- Provided positive first impression to welcome existing, new, and potential customers
- Planned the succession of exiting associates at all levels through employee training and mentoring promising associates
- Continuously met sales goals via strategic prospecting
- Completed outbound sales and fundraising calls to prospective customers on behalf of client.
Legal Advisor
Atlas Marine
08.2016 - 03.2018
- Developed compliance best practices for company.
- Coordinated with judicial officers, attorneys, court case managers and probation officers while serving multi-cultural community.
- Directed and supported staff with business registrations and other legal requirements.
- Offered in-house training to company personnel on relevant aspects of law.
- Interpreted and relayed legal information in clear format for clients.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
Education
Bachelors Degree In Law -
Catholic University of Tachira
01.2016
Skills
- Compiling Data
- Reviewing Data
- Data Entry
- Meeting Preparation
- Business Administration
- Effective Planning
- Report Generation
- Team Player
- Maintaining Files
- Project Support
- Attention to Detail
- Deadline Adherence
- Data Evaluation
Knowledge Skills Areas
- Inbound Support
- Bilingual
- Document and file management
- Customer Support
- Data Entry
- Documentation
- Supply Inventory Control
- Policies and Procedures Adherence
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Kronos Administrator
Ingram Micro
07.2022 - Current
Assistant Shift Supervisor
Rana Meal Solutions
11.2020 - 06.2022
Sales Associate
Fix4U
05.2019 - 01.2020
Legal Advisor
Atlas Marine
08.2016 - 03.2018
Bachelors Degree In Law -
Catholic University of Tachira