Summary
Overview
Work History
Education
Skills
Community Service
References
Leadership Positions
Timeline
Generic

Daniela Flores

McAllen,Tx

Summary

Experienced employee with a strong skillset that provides productivity, organization, and a friendly atmosphere to any environment. Dedicated to being exceptional in all aspects, using strengths and experience to overcome obstacles.

Overview

4
4
years of professional experience

Work History

Certified Trainer

Chick-Fil-A 27th & Nolana
Mcallen
12.2022 - 07.2024
  • Work in a fast paced environment
  • Always maintain the core four (maintain eye contact, share a smile, speak in a friendly tone, always say my pleasure)
  • Apply the HEARD model when necessary (hear to understand, empathize, apologize, resolve the issue, delight the guest)
  • Guests are ALWAYS the priority.
  • Provided one-on-one coaching sessions to help team members develop their skills.
  • Analyzed feedback from trainees to ensure the effectiveness of trainings and instruction methods.

Team Member

Breadsmith
McAllen
06.2022 - 08.2022
  • Always greet customers with the signature saying
  • Upsell ancillaries
  • Accurately describe products and provide information
  • Be friendly and attentive
  • Provide a fast and pleasant experience.

Team Member

Earthborn
McAllen
05.2021 - 08.2021
  • Provide quick and high quality service
  • Treat every customer with importance
  • Be a friendly face and answer any questions
  • Communicate with co-workers and customers.
  • Assisted customers with product selection and ordering process.

Team Member

Earthborn
McAllen
06.2020 - 10.2020

Education

BBA - Finance

University of Texas Rio Grande Valley
Edinburg, TX
12-2025

High School Diploma -

Nikki Rowe High School
McAllen, TX
05-2022

Skills

  • Graduated #8 of my High School class
  • Bilingual (English & Spanish)
  • Microsoft Word Certified
  • Proficient in Excel
  • New Hire Training
  • People skills
  • UTRGV President's list two consecutive semesters

Community Service

  • Democratic Youth of Hidalgo County
  • Salvation Army Christmas bell donations
  • RGV Food Bank

References

Maria Martinez, (956) 438-4465

Dennis Barrios, (956) 473-9498

Evelynn Martinez, (956) 789-1772

Leadership Positions

  • Senior Class Treasurer
  • Chick-Fil-A Trainer

Timeline

Certified Trainer

Chick-Fil-A 27th & Nolana
12.2022 - 07.2024

Team Member

Breadsmith
06.2022 - 08.2022

Team Member

Earthborn
05.2021 - 08.2021

Team Member

Earthborn
06.2020 - 10.2020

BBA - Finance

University of Texas Rio Grande Valley

High School Diploma -

Nikki Rowe High School
Daniela Flores