Daniela Flores
McAllen,Tx
Summary
Experienced employee with a strong skillset that provides productivity, organization, and a friendly atmosphere to any environment. Dedicated to being exceptional in all aspects, using strengths and experience to overcome obstacles.
Overview
4
4
years of professional experience
Work History
Certified Trainer
Chick-Fil-A 27th & Nolana
Mcallen
12.2022 - 07.2024
- Work in a fast paced environment
- Always maintain the core four (maintain eye contact, share a smile, speak in a friendly tone, always say my pleasure)
- Apply the HEARD model when necessary (hear to understand, empathize, apologize, resolve the issue, delight the guest)
- Guests are ALWAYS the priority.
- Provided one-on-one coaching sessions to help team members develop their skills.
- Analyzed feedback from trainees to ensure the effectiveness of trainings and instruction methods.
Team Member
Breadsmith
McAllen
06.2022 - 08.2022
- Always greet customers with the signature saying
- Upsell ancillaries
- Accurately describe products and provide information
- Be friendly and attentive
- Provide a fast and pleasant experience.
Team Member
Earthborn
McAllen
05.2021 - 08.2021
- Provide quick and high quality service
- Treat every customer with importance
- Be a friendly face and answer any questions
- Communicate with co-workers and customers.
- Assisted customers with product selection and ordering process.
Team Member
Earthborn
McAllen
06.2020 - 10.2020
Education
BBA - Finance
University of Texas Rio Grande Valley
Edinburg, TX12-2025
High School Diploma -
Nikki Rowe High School
McAllen, TX05-2022
Skills
- Graduated #8 of my High School class
- Bilingual (English & Spanish)
- Microsoft Word Certified
- Proficient in Excel
- New Hire Training
- People skills
- UTRGV President's list two consecutive semesters
Community Service
- Democratic Youth of Hidalgo County
- Salvation Army Christmas bell donations
- RGV Food Bank
References
Maria Martinez, (956) 438-4465
Dennis Barrios, (956) 473-9498
Evelynn Martinez, (956) 789-1772
Leadership Positions
- Senior Class Treasurer
- Chick-Fil-A Trainer
Timeline
Certified Trainer
Chick-Fil-A 27th & Nolana
12.2022 - 07.2024
Team Member
Breadsmith
06.2022 - 08.2022
Team Member
Earthborn
05.2021 - 08.2021
Team Member
Earthborn
06.2020 - 10.2020
BBA - Finance
University of Texas Rio Grande Valley
High School Diploma -
Nikki Rowe High School