DANIELA FLORES
Indianapolis
Summary
Results-oriented professional with expertise in customer service, time management, and inventory control. Proven ability to troubleshoot issues and implement effective solutions. Strong communicator with a track record of building positive relationships and exceeding performance goals. Experienced in maintaining organized workspaces and enhancing operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RCS ASSOCIATE
IU Health
03.2025 - Current
- Utilize effective communication skills to relay important health information and instructions to patients.
- Maintain accurate and detailed records of patient interactions and transactions in the system.
- Collaborate with healthcare professionals to ensure seamless patient care and support.
- Demonstrate problem-solving abilities by resolving issues and complaints efficiently.
- Stay updated on IU Health policies, procedures, and services to provide accurate information to patients.
- Handle high call volumes while maintaining a positive attitude and professionalism.
Assistant Manager
Botanica Ana Llc
02.2018 - 02.2024
- Supervised daily operations, including staff scheduling and task assignments in a retail environment.
- Trained new team members on customer service protocols and product knowledge.
- Resolved customer inquiries and complaints through effective communication.
- Coordinated team meetings to evaluate performance and address challenges.
- Assisted in inventory management and restocking merchandise displays.
- Developed promotional materials to drive customer engagement and increase sales.
- Ensured compliance with safety regulations and company policies at all times.
- Maintained organization and cleanliness of sales floor and storage areas.
Front Desk Receptionist
S&J Mufflers
08.2017 - 06.2018
- Scheduled appointments for vehicle services using company management software.
- Greeted customers warmly and assisted with inquiries at the front desk.
- Handled phone calls and directed customers to appropriate service departments.
- Maintained organized reception area and ensured cleanliness throughout the day.
- Processed customer payments and issued receipts efficiently at checkout.
- Provided information about products and services to enhance customer experience.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Retail Sales Associate
Macys
09.2016 - 07.2017
- Efficiently processed payments, ensuring smooth customer flow and minimal wait times.
- Assisted customers with sales and service needs, enhancing overall satisfaction.
- Informed customers of promotions to boost sales.
- Adapted to shifting priorities with a calm demeanor, maintaining effective service.
- Crafted eye-catching merchandise displays to draw customer attention.
- Sustained an organized sales floor for an optimal shopping experience.
- Resolved customer inquiries and complaints effectively to enhance satisfaction.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Adult High School -
The Excel Center
Shadeland01.2025
Skills
- Bilingual (Spanish and English)
- Computer proficiency
- Multitasking abilities
- Decision-making support
- Staff supervision
- Call handling
- Problem solving
- Team collaboration
- Inventory management
- Time management
- Customer service orientation
Certification
- CPht Certification, 01/28/25
- AIED EMC Certification, 11/30/24
Timeline
RCS ASSOCIATE
IU Health
03.2025 - Current
Assistant Manager
Botanica Ana Llc
02.2018 - 02.2024
Front Desk Receptionist
S&J Mufflers
08.2017 - 06.2018
Retail Sales Associate
Macys
09.2016 - 07.2017
Adult High School -
The Excel Center