Daniela Garcia
Bowie,MD
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
2
2
years of professional experience
Work History
Housekeeper
Shangri La Hotel
Salisbury, MD
05.2023 - 08.2023
- Laundered sheets and removed stains to restore linens to pristine condition
- Maintained and organized cleaning supplies stock.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Customer Service Representative
Wilgus Insurance Agency Inc.
Salisbury, USA
02.2023 - 05.2023
- Assisted customers with a warm and professional attitude
- Processed Insurance installments
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Assisted customers with questions
- Managed customer accounts
- Operated the cash drawer
- Handled billing issues and order inquiries
- Assisted with technical support duties
- Recorded information about status of collection efforts.
- Entered new patient information into the system accurately and efficiently according to established guidelines.
- Monitored overdue accounts using automated information systems.
- Processed refunds, disbursements, and payments.
- Received payments and posted amounts to customer accounts.
- Answered incoming calls from patients regarding their financial obligations and payment options.
- Assisted with customer requests and answered questions to improve satisfaction.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer complaints promptly and efficiently.
Sales Associate
Old Navy
Salisbury, USA
11.2022 - 04.2023
- Packaging online orders
- Answered customer inquiries regarding product features, pricing, and availability.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Crew Member
Smoothie King
09.2021 - 11.2021
- Monitored quality of food served to ensure it met company standards for presentation
- Restocked kitchen supplies including food products and utensils
- Tailored orders to address customer allergies and gluten concerns.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Education
Associate of Science - Nursing
Prince George's Community College
Upper Marlboro, MD07-2026
High school diploma -
Bowie High School
Bowie, MD12.2021
Skills
- Bilingual
- Retail Sales
- Cash Handling
- Merchandising
- Customer Service
- Commercial Cleaning
- Computer Skills
- Organizational Skills
- Food Service
- Cooking
- Assistant Manager Experience
- Account Management
- Technical Support
- Help Desk
- Deep cleaning
- Data entry proficiency
- Early childhood development
Languages
Spanish, Fluent
Timeline
Housekeeper
Shangri La Hotel
05.2023 - 08.2023
Customer Service Representative
Wilgus Insurance Agency Inc.
02.2023 - 05.2023
Sales Associate
Old Navy
11.2022 - 04.2023
Crew Member
Smoothie King
09.2021 - 11.2021
Associate of Science - Nursing
Prince George's Community College
High school diploma -
Bowie High School