Daniela Garcia
Garland
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
5
5
years of professional experience
Work History
Virtual Teller/Customer Service Representative
Credit Union of Texas
07.2025 - Current
- Assist members with transactions remotely, including deposits,
withdrawals, and account inquiries - Provide excellent customer service through digital banking
channels - Ensure accuracy and security in all financial transactions
- Resolve member issues efficiently while maintaining
professionalism - Promoted relevant banking products to enhance customer satisfaction.
- Utilize banking systems such as Verafin, Symitar, IP Capture, TellerNow, Epysis, StarStation, and ONBase
Teller
Credit Union of Texas
06.2024 - 07.2025
- Processed customer transactions with precision and efficiency, ensuring minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Assisted customers with account inquiries and service requests.
- Promoted bank products to enhance customer satisfaction.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Assistant Store Manager
Pandora
06.2021 - 06.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw inventory management and stock replenishment processes.
- Supported team training on product knowledge and customer service techniques.
- Fostered a positive shopping environment through effective team leadership.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
High School Diploma -
Evolution Charter School
Richardson, TX05-2020
Business Management
Dallas College
Dallas, TX04-2026
Skills
- Digital banking systems
- Cash drawer balancing, Cash Handling, & transaction processing
- Customer service & Problem resolution
- Relationship building
- Epysis, TellerNow, Onbase, Verafin, Symitar, IP Capture, & StarStation
- Inventory management
- Time management & Organization
- Microsoft Office
- Team leadership & Management
- Self Motivated & Proactive
- Self Motivated & Proactive
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
Halat Hurori
Toyota
Huroriihalat@gmail.com
Gloria Jacobo
Credit Union of Texas
Gjacobo@cutx.org
Preet Nagra
Pandora
Kaurdamann@gmail.com
Timeline
Virtual Teller/Customer Service Representative
Credit Union of Texas
07.2025 - Current
Teller
Credit Union of Texas
06.2024 - 07.2025
Assistant Store Manager
Pandora
06.2021 - 06.2024
High School Diploma -
Evolution Charter School
Business Management
Dallas College