Daniela Garrett
Miami
Summary
Dynamic and results-driven Lead Server with over 5 years of experience in the nightlife and hospitality industry. Skilled in leading high-performing teams, upselling premium bottles, and driving exceptional guest experiences in fast-paced, high-volume venues. Proven ability to manage staff, coordinate floor operations, and deliver revenue growth while maintaining top-tier customer service.
Overview
7
7
years of professional experience
Work History
Manager
Hacienda Ramirez Cruz
Miami
11.2025 - Current
- Manage day-to-day restaurant operations, including scheduling, budgeting, and inventory control.
- Resolve customer concerns professionally to maintain strong guest relationships and high satisfaction levels.
- Execute thorough opening, closing, and shift-change procedures to ensure daily operational standards are met.
- Supervise and train staff on customer service excellence, food handling, and safety protocols.
- Maintain accurate records of sales transactions and daily shift reports.
- Oversee recruitment, hiring, onboarding, training, scheduling, and performance evaluation of employees.
- Prepare employee schedules to ensure optimal staffing during peak business periods.
- Coach team members on food safety and sanitation, menu knowledge, customer service, and up-selling techniques to drive revenue growth.
Lead/Captain Server
Hacienda Ramírez Cruz
Miami
07.2024 - Current
- Led and managed a team of 11 employees (servers/bussers) during peak hours, ensuring seamless operations in a high-energy environment.
- Resolved guest complaints efficiently to enhance overall satisfaction levels.
- Consistently upsold premium bottles and VIP packages, contributing to increased revenue.
- Coordinated table assignments, floor coverage, and guest services to maximize efficiency and satisfaction.
- Trained new staff on service standards, upselling strategies, and POS system operations.
Lead Bottle Service
Boulevards Nights
Miami
01.2019 - 11.2021
- Supervised a team of 7 bottler service girls, maintaining a high standard of customer service in a busy nightlife setting.
- Specialized in upselling and promoting bottle service, boosting VIP sales and customer retention.
- Ensured smooth coordination between servers, bar staff, and management.
- Built long-lasting relationships with clientele, driving repeat business.
Education
Bachelor of Arts - Public Relations, Marketing
Missouri Valley College
Skills
- Leadership & Team Management
- Upselling & Bottle Service Expertise
- HR & OSHA Knowledge
- POS Systems (TOAST)
- Sales & Customer Service
- Food Handler & Alcohol Certified
- Conflict resolution
- Revenue generation
- Relationship building
- Effective communication
- Critical thinking
Timeline
Manager
Hacienda Ramirez Cruz
11.2025 - Current
Lead/Captain Server
Hacienda Ramírez Cruz
07.2024 - Current
Lead Bottle Service
Boulevards Nights
01.2019 - 11.2021
Bachelor of Arts - Public Relations, Marketing
Missouri Valley College