Daniela Gomez
Phoenix,AZ
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
Work History
Tactical Team Supervisor
Epiq Systems
06.2023 - Current
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Beverage Server
Gila River Casino
10.2022 - 05.2023
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
Registration Specialist
Carvana
07.2021 - 02.2022
- Enhanced customer registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Processed, finalized, and mailed up to 25 customer registrations per day.
- Communicated with numerous team members across various lines of business to ensure all documents were notarized and filed accurately.
Education
Business Administration And Management
YearUp
Phoenix, AZ06.2021
High School Diploma -
Humanities And Science High School
Phoenix, AZ11.2018
Skills
- Effective Leadership
- Coaching and Mentoring
- Attention to Detail
- Problem-Solving
- Accuracy and Precision
- Registration management
- Excellent customer service
- Reliability and punctuality
Timeline
Tactical Team Supervisor
Epiq Systems
06.2023 - Current
Beverage Server
Gila River Casino
10.2022 - 05.2023
Registration Specialist
Carvana
07.2021 - 02.2022
Business Administration And Management
YearUp
High School Diploma -
Humanities And Science High School
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