Daniela Guerrero
Overview
4
4
years of professional experience
Work History
Olive Garden, To-Go Specialist
Darden Restaurants, Olive Garden
02.2022 - Current
- Assembling customer and catering food orders,
- Greeting over the phone and walk-in customers with a positive attitude.
- Explain menu items and answer questions about our menu.
- Money management of servers' cash and credit card tips and sales at the end of all shifts
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Built relationships with customers to encourage repeat business.
- Worked well in a team setting, providing support and guidance.
Cashier
El Chido (Mexican Restaurant)
07.2020 - 11.2022
- Provide positive customer experiences while following and endorsing COVID-19 safety precautions
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed transactions with cash and card
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Pre-Radiation Sciences
Virginia Commonwealth University
Richmond, VA05.2024
High School Diploma -
Hermitage High School
Richmond, VA06.2022
Skills
- Time management
- Active communication
- Active listening
- Organization
- Bilingual
- Customer Service
- Telephone skills
- Strong multitasking
Extracurricular Activities
Counseling Aid,
09/01/21-5/01/22,
Worked alongside school counselors to help deliver information throughout the school, organized office paperwork, translated school information for new students from other countries, and provide a tour of the school to new students
Timeline
Olive Garden, To-Go Specialist
Darden Restaurants, Olive Garden
02.2022 - Current
Cashier
El Chido (Mexican Restaurant)
07.2020 - 11.2022
Pre-Radiation Sciences
Virginia Commonwealth University
High School Diploma -
Hermitage High School