Daniela Guerrero-Oseguera
Project Coordinator
San Diego,CA
Summary
Dedicated professional with experience in customer service, project management, healthcare advocacy, and international cooperation. Skilled in handling high-volume communications, coordinating cross-functional teams, and managing community outreach initiatives. Adept at data analysis, regulatory compliance, and developing prevention strategies for public health programs. Passionate about fostering government-community relationships to improve healthcare access and social equity.
Overview
4
4
years of professional experience
Work History
Member Services Specialist
Community Health Group
08.2022 - Current
- Actively sought out new partnership opportunities that would enhance benefits available to the membership community.
- Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
- Led workshops and webinars on various topics relevant to members'' interests, fostering community involvement and continuous learning opportunities within the organization.
- Developed comprehensive reports detailing membership metrics and trends for review by senior leadership team members.
- Developed strong relationships with members, leading to increased loyalty and a positive brand image.
- Utilized advanced problem-solving skills to address unique concerns or requests from individual members.
- Provided outstanding customer service by addressing member inquiries with empathy while following Magic 33 standards.
- Maintained in-depth knowledge of health plans, benefits, and policies to assist members effectively.
- Managed high volumes of communications across multiple channels while adhering to industry regulations (DHCS, Medicare, CMS, HIPAA).
- Assisted members with referrals, authorizations, billing, claims, enrollment, and account updates. Scheduled interpreter and transportation services to ensure accessibility.
- Led a transportation benefits project (MTS PRONTO and NCTD LIFT) coordinating services (70+ passes daily) and maintaining records to prevent fraud.
- Supported leadership by reviewing and improving departmental processes for efficiency.
International Cooperation Intern
Secretaría De Igualdad Sustantiva (SISEMH)
02.2022 - 06.2022
- Drafted internal and external communications, reports, and official documentation.
- Scheduled and organized meetings, ensuring alignment with the agenda.
- Translated and transcribed contributions for global forums and collaborations with international organizations, non-profits, and government agencies.
- Strengthened government-community relationships to improve healthcare and justice access for women farmers in rural Autlán de Navarro, Jalisco.
- Conducted data research and impact analysis in collaboration with the Communications team.
Social Services Project Coordinator
Codise A.C.
01.2021 - 01.2022
- Led a research project focused on LGBTQ+ individuals living with HIV in high-risk areas of Guadalajara, Jalisco, managing a team of five.
- Organized outreach and evaluation phases while collaborating with mental health professionals, physicians, and community leaders to develop HIV and STI prevention strategies.
- Secured government funding and reached over 600 people with prevention resources and PrEP information.
- Collected and synthesized project data, maintaining a structured database until project completion.
Education
Bachelor Of Arts - International Relations
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico05.2021
Skills
Healthcare and Community Outreach
Project Management and Coordination
Regulatory Compliance and Data Management
Multicultural and International Cooperation
Customer Care Excellence
DELF B1 – Alliançe Française Mexique
Google Project Management Certification – Coursera
Microsoft Office Suite (Word, Excel, PowerPoint, Publisher)
G Suite (Gmail, Docs, Sheets, Slides, Forms, Meet, Calendar)
Bilingual (English and Spanish)
Customer Care Excellence
Project Management/Coordination
Process Improvement
Medical Terminology
Timeline
Member Services Specialist
Community Health Group
08.2022 - Current
International Cooperation Intern
Secretaría De Igualdad Sustantiva (SISEMH)
02.2022 - 06.2022
Social Services Project Coordinator
Codise A.C.
01.2021 - 01.2022
Bachelor Of Arts - International Relations
Universidad De Guadalajara