Daniela Guerrero-Oseguera
Project Coordinator
San Diego,CA
Summary
Dedicated professional with experience in customer service, project management, healthcare advocacy, and international cooperation. Skilled in handling high-volume communications, coordinating cross-functional teams, and managing community outreach initiatives. Adept at data analysis, regulatory compliance, and developing prevention strategies for public health programs. Passionate about fostering government-community relationships to improve healthcare access and social equity.
Overview
4
4
years of professional experience
Work History
Member Services Specialist
Community Health Group
08.2022 - Current
- Actively sought out new partnership opportunities that would enhance benefits available to the membership community.
- Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
- Led workshops and webinars on various topics relevant to members'' interests, fostering community involvement and continuous learning opportunities within the organization.
- Developed comprehensive reports detailing membership metrics and trends for review by senior leadership team members.
- Developed strong relationships with members, leading to increased loyalty and a positive brand image.
- Utilized advanced problem-solving skills to address unique concerns or requests from individual members.
- Provided outstanding customer service by addressing member inquiries with empathy while following Magic 33 standards.
- Maintained in-depth knowledge of health plans, benefits, and policies to assist members effectively.
- Managed high volumes of communications across multiple channels while adhering to industry regulations (DHCS, Medicare, CMS, HIPAA).
- Assisted members with referrals, authorizations, billing, claims, enrollment, and account updates. Scheduled interpreter and transportation services to ensure accessibility.
- Led a transportation benefits project (MTS PRONTO and NCTD LIFT) coordinating services (70+ passes daily) and maintaining records to prevent fraud.
- Supported leadership by reviewing and improving departmental processes for efficiency.
International Cooperation Intern
Secretaría De Igualdad Sustantiva (SISEMH)
02.2022 - 06.2022
- Drafted internal and external communications, reports, and official documentation.
- Scheduled and organized meetings, ensuring alignment with the agenda.
- Translated and transcribed contributions for global forums and collaborations with international organizations, non-profits, and government agencies.
- Strengthened government-community relationships to improve healthcare and justice access for women farmers in rural Autlán de Navarro, Jalisco.
- Conducted data research and impact analysis in collaboration with the Communications team.
Social Services Project Coordinator
Codise A.C.
01.2021 - 01.2022
- Led a research project focused on LGBTQ+ individuals living with HIV in high-risk areas of Guadalajara, Jalisco, managing a team of five.
- Organized outreach and evaluation phases while collaborating with mental health professionals, physicians, and community leaders to develop HIV and STI prevention strategies.
- Secured government funding and reached over 600 people with prevention resources and PrEP information.
- Collected and synthesized project data, maintaining a structured database until project completion.
Education
Bachelor Of Arts - International Relations
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico05.2021
Skills
Healthcare and Community Outreach
Timeline
Member Services Specialist
Community Health Group
08.2022 - Current
International Cooperation Intern
Secretaría De Igualdad Sustantiva (SISEMH)
02.2022 - 06.2022
Social Services Project Coordinator
Codise A.C.
01.2021 - 01.2022
Bachelor Of Arts - International Relations
Universidad De Guadalajara
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