Daniela Guzman
Miami Lakes ,FL
Summary
Dynamic customer service professional with experience at the Department of Children and Family Services. Proven problem-solving skills and expertise in complaint resolution, enhancing client satisfaction. Adept at managing high call volumes while maintaining professionalism. Recognized for training new staff and implementing efficient processes to improve service quality.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Department of Children and Family Services
Miami, FL
11.2023 - 02.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized call center software to document interactions and track case progress.
- Provided accurate information on products and services to enhance customer satisfaction.
- Adapted quickly to new systems and processes during training sessions.
- Managed high call volumes while maintaining composure and professionalism.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with team members to ensure seamless communication and support.
- Participated in training programs to improve product knowledge and service skills.
- Implemented feedback from supervisors to enhance personal performance and service quality.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Bartender
Pampered Chef Italian Restaurant
Miami, FL
01.2019 - 11.2023
- Crafted innovative cocktails, enhancing customer satisfaction and driving repeat business.
- Managed inventory levels, ensuring optimal stock availability for peak service periods.
- Trained new staff on bar operations and best practices, fostering a collaborative team environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Barista
Cafe Demetrio
Coral Gables, FL
02.2017 - 01.2019
- Prepared espresso beverages and specialty drinks to ensure high-quality customer experience.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Managed inventory levels and placed orders for coffee supplies and equipment as needed.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Developed positive relationships with customers, resulting in increased repeat business.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Wilbur Cross High School
New Haven, CTSkills
- Problem-solving skills
- Client assistance
- Data entry
- Customer service
- Call center customer service
- Answering questions
- Complaint resolution
- Appointment scheduling
Accomplishments
- Achieved 30 clients through effectively helping with benefits from the state like medicaid or food stamps.
- Resolved product issue through consumer testing.
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Call Center Representative
Department of Children and Family Services
11.2023 - 02.2025
Bartender
Pampered Chef Italian Restaurant
01.2019 - 11.2023
Barista
Cafe Demetrio
02.2017 - 01.2019
Wilbur Cross High School