Daniela Hernandez
Pittsburg,CA
Summary
Dependable and successful with providing fast, high-quality customer service to guests in restaurant and retail settings. Adaptable professional with expertise in team collaboration and resolving issues and providing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Crew
Trader Joe's
03.2023 - Current
- Regularly stocked shelves and organized merchandise displays for easy shopping experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Constantly rotated products ensuring that expired or spoiled items were removed immediately and organized properly.
- Assisted customers in finding items quickly to raise store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Nanny
Babysitting Job
12.2021 - 07.2023
- Prepared meals and snacks for children based on dietary guidelines.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
Barista
Starbucks
01.2022 - 01.2023
- Handled money and created genuine connections with customers on a daily basis
- Memorized over 50 menu items and crafted customer's beverages/orders and ensured customer satisfaction
- Provided friendly customer service and interacted with customers during hectic periods to promote fun, positive, and welcoming environment.
- Operated and cleaned espresso machines, blenders, commercial coffee brewers, and other equipment.
- Listened to each customer requests and made personalized beverages, which improved sales.
Sales Associate
TJ Maxx
08.2020 - 09.2021
- Followed all COVID-19 safety guidelines for the comfort of staff and guests while performing all regular duties.
- Pushed new merchandise onto floor and consistently checked sales floor for clothes to be refolded or put away.
- Created friendly environment for customers at every opportunity whether it was answering questions about sales or items, or ringing them up at registers.
Counter Clerk
Kinders
11.2019 - 03.2020
- Followed hygienic protocol in order to provide clean service to guests while fulfilling each order quickly and correctly.
- Provided amicable customer service to guests by taking their ToGo orders and answering various phone calls and questions
- Constantly checking and stocking ingredients to make ensure fully stocked work area and prepared for customers and their orders.
Sales Associate
Banana Republic
07.2019 - 12.2019
- Ensured product was accurately prices by reviewing markdowns and sales while also changing tags if required
- Informed customers about credit card offers and any ongoing sales to save money.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Server
IHOP
11.2018 - 06.2019
- Ensured customers would have a pleasant meal by answering any questions about the menu.
- Multitasked by greeting guests and taking their orders to provide fast and efficient work environment.
- Served food and beverages promptly with focused attention to each customer needs.
Education
No Degree - Business
Diablo Valley College
Pleasant Hill, CA12.2024
High School Diploma -
Concord High School
Concord06.2019
Skills
- Customer Service Skills
- Server and Staff Support
- Time Management
- Espresso and Tea Beverage Service
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Crew
Trader Joe's
03.2023 - Current
Barista
Starbucks
01.2022 - 01.2023
Nanny
Babysitting Job
12.2021 - 07.2023
Sales Associate
TJ Maxx
08.2020 - 09.2021
Counter Clerk
Kinders
11.2019 - 03.2020
Sales Associate
Banana Republic
07.2019 - 12.2019
Server
IHOP
11.2018 - 06.2019
No Degree - Business
Diablo Valley College
High School Diploma -
Concord High School