Daniela Hernandez
Durham,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
General Merchandise Associate
Target
Durham, NC
09.2023 - Current
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Assisted in maintaining a clean and well-organized store, contributing to a positive shopping experience for customers.
- Collaborated with team members to achieve sales goals and drive revenue growth for the department.
- Supported inventory management efforts by accurately tracking merchandise and restocking shelves as needed.
- Assisted in merchandising displays, creating visually appealing presentations that attracted customer attention and promoted sales.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Executed revised sales plans and reset zones to incorporate new merchandise.
SR. Lead Sale Associate
Old Navy
Durham, NC
11.2021 - Current
- Trained new team members on cash register operation and customer service.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Arranged new merchandise with signage and appealing displays in order to maximize customer sales
- Stock, replenish, and organize inventory
Retail Supervisor, Product Operartions Manager
Old Navy
Durham, NC
11.2022 - 03.2023
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
Education
High School Diploma -
J.D. Clement Early College
Durham, NCSome College (No Degree) -
North Carolina Central University
Durham, NCSkills
- Adaptability and flexibility
- Team Leadership
- Customer Engagement
- Brand and Product Knowledge
- Stock Replenishment
- Staff Training and Development
- Multitasking and Time Management
- Decision-making abilities
- Task prioritization
Languages
Spanish
Native or Bilingual
Timeline
General Merchandise Associate
Target
09.2023 - Current
Retail Supervisor, Product Operartions Manager
Old Navy
11.2022 - 03.2023
SR. Lead Sale Associate
Old Navy
11.2021 - Current
High School Diploma -
J.D. Clement Early College
Some College (No Degree) -
North Carolina Central University