DANIELA HERNANDEZ
Dallas,TX
Summary
Results-driven sales and customer service professional with over 7 years of experience. Consistently exceeded sales targets while enhancing customer satisfaction in fast-paced environments. Skilled in identifying customer needs and implementing effective solutions for positive experiences.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Inside Sales Representative
Move Concierge
Farmers Branch, TX
12.2025 - Current
- Managed inbound sales calls, qualifying prospects and matching the products that meet their needs and lifestyle.
- Built rapport with clients, presenting service options and guiding decision-making through conversations to increase sales.
- Maintained accurate CRM records, tracking lead status and follow-ups to ensure timely sales activity and enhance customer engagement.
Life Insurance Broker
The Assurance Group
North Dallas
01.2025 - 12.2025
- Providing Medicare, life, health, and retirement insurance solutions tailored to client needs through in-person and virtual consultations.
- Tracked customer interactions and sales opportunities using CRM software to improve follow-up and sales strategies.
- Maintained knowledge of evolving insurance regulations and product offerings through continuous training and certification to better serve clients.
In-Home Expert Account Manager
AT&T
Richardson, TX
02.2022 - 10.2024
- Conducted daily visits to multiple clients, building rapport to understand needs and recommend suitable products and services.
- Engaged customers to identify preferences and present tailored solutions, enhancing experience and supporting financial goals.
- Acted as the dedicated point of contact for clients, assisting with account inquiries and providing personalized support to address their needs.
Sales Representative
ZAGG
Frisco Stonebraker
02.2017 - 01.2022
- Cultivated strong customer relationships that led to increased service uptake.
- Enhanced ability to identify client needs and successfully cross-sell services.
- Responsible for operating the cash register in the morning and cashing out end of shift.
Education
Associates in Science -
Collin College
McKinney, TXHigh School Diploma -
Princeton High School
Princeton, TXSkills
- Financial Product Knowledge
- Account Management
- Able to work under minimal supervision
- Multitasking
- Well Organized
- Great Computer Skills
- Fast Learner
- CRM systems
- Lead qualification
- Bilingual (Spanish)
Certification
Texas Life & Health insurance, 2025
Timeline
Inside Sales Representative
Move Concierge
12.2025 - Current
Life Insurance Broker
The Assurance Group
01.2025 - 12.2025
In-Home Expert Account Manager
AT&T
02.2022 - 10.2024
Sales Representative
ZAGG
02.2017 - 01.2022
Associates in Science -
Collin College
High School Diploma -
Princeton High School