Dwayne Settle
Hamilton,OH
Summary
Highly experienced customer service representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
28
28
years of professional experience
Work History
Inside Sales Representative
Hart Industries
02.1995 - Current
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Met existing customers to review current services and expand sales opportunities.
Shipping and Receiving Clerk
Hart Industries
02.1995 - Current
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Manufacturing Technician
Hart Industries
02.1995 - Current
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
- Trained and supervised production staff in use of equipment and machinery.
- Performed preventative maintenance and inspections on production machinery.
- Made sure that products were produced on time and are of good quality.
Education
GED -
Lemon-Monroe High School
Monroe, OH10.1995
Skills
- Customer Service and Assistance
- Expert in Product Type Products
- Interpersonal Communications
- Product Knowledge
- Data Entry
- Export Compliance
- Verbal and Written Communication
- Product and Service Sales
- Sales Expertise
- Product and Service Knowledge
- Product Promotion
- Problem-Solving Strengths
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside Sales Representative
Hart Industries
02.1995 - Current
Shipping and Receiving Clerk
Hart Industries
02.1995 - Current
Manufacturing Technician
Hart Industries
02.1995 - Current
GED -
Lemon-Monroe High School
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