Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Holly Hulihan

5001 TX-114 Apt 2107,Northlake

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Highly experienced [Inside Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Talented Inside Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic General Manager extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure a position that will highlight my passion of helping people and ready to help my team achieve company goals.

Overview

25
25
years of professional experience

Work History

Inside Sales Representative

Sunstate Equipment Company
07.2018 - 03.2023
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Managed between 80-100 customer calls per day.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Presented professional image consistent with company's brand values.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies
  • Monitored service after sale and implemented quick and effective problem resolutions
  • Set up new accounts, established customer credit and set up payment methods
  • Managed friendly and professional customer interactions
  • Maintained current knowledge of evolving changes in marketplace
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement
  • Answered customers' questions regarding products, prices, and availability
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Quoted prices, credit terms and other bid specifications
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
  • Contributed to team objectives in fast-paced environment
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
  • Informed customers of promotions to increase sales productivity and volume
  • Selected correct products based on customer needs, product specifications and applicable regulations

Office Manager

Robertson Pools And Spas
03.2017 - 07.2018
  • Coordinated special projects and managed schedules.
  • Helped set up multi-million dollar showroom,
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Scheduled Designers appointments to meet with clients to coordinate pool bids and installations.
  • Delivered performance reviews, recommending additional training or advancements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled finances to lower costs and keep business operating within budget.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed office operations while scheduling appointments for department managers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained computer and physical filing systems.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Updated reports, managed accounts, and generated reports for company database.

General Manager

Country Pools And Spas
03.1998 - 10.2016
  • Reported issues to higher management with great detail.
  • Managed budget implementations, employee evaluations, and contract details.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Trained new employees on proper protocols and customer service standards.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented strategies to increase sales and profitability.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Lead In Ground and Hot Tub sales person for 7 consecutive years.

Education

High School Diploma -

General Education Development
Kittanning, PA
05.1999

Skills

  • Exceptional Customer Service
  • Tenacious Follow-Up
  • Serve Customers
  • Product and Service Sales
  • Issue Resolution
  • Prospect Follow-Up
  • Data Entry
  • Product Knowledge
  • Phone and Email Etiquette
  • Customer Relationship Management
  • Verbal and Written Communication
  • Time Management
  • Sales and Negotiation
  • Customer Service and Assistance
  • Overcoming Objections
  • Closing Sales
  • Interpersonal Communications
  • Relationship Development
  • Superior Organizational Skills

Timeline

Inside Sales Representative

Sunstate Equipment Company
07.2018 - 03.2023

Office Manager

Robertson Pools And Spas
03.2017 - 07.2018

General Manager

Country Pools And Spas
03.1998 - 10.2016

High School Diploma -

General Education Development
Holly Hulihan