Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Herrada

Fort Worth,TX

Summary

Proactive Selling Associate and Receptionist with expertise in resolving complex customer issues and consistently exceeding sales targets. Skilled in customer service, inventory management, and relationship building. Proven ability to analyze trends and anticipate needs, ensuring high customer satisfaction and efficient operations.

Overview

10
10
years of professional experience

Work History

Selling Associate

Victoria Secret
05.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Receptionist

Ebenezer New & Used Tires
08.2018 - 06.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Selling Associate

Telcel
01.2015 - 07.2019
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Education

High School Diploma -

Bachillerato
Loreto, ZAC
06.2018

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Cash Handling
  • Decision-Making
  • Relationship Building
  • Workplace Safety
  • Flexible Schedule
  • Sales Techniques

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Selling Associate

Victoria Secret
05.2023 - Current

Receptionist

Ebenezer New & Used Tires
08.2018 - 06.2020

Selling Associate

Telcel
01.2015 - 07.2019

High School Diploma -

Bachillerato

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Daniela Herrada