Daniela House
Gilbert,AZ
Summary
Results-driven professional with extensive experience in operations management, recognized for enhancing customer satisfaction and driving sales growth. Skilled in budget optimization, staff training, and establishing performance metrics to support organizational success.
Overview
22
22
years of professional experience
Work History
General Manager
Pita Jungle Concepts
Scottsdale, AZ
06.2019 - Current
- Directed daily operations to ensure exceptional customer service and operational efficiency.
- Implemented training programs to enhance staff performance and maintain high service standards.
- Developed strategic marketing initiatives to increase brand visibility and drive sales growth.
- Performed detailed evaluations of financial reports to optimize budgetary decisions and improve profitability.
- Refined inventory management systems to support operational efficiency and reduce waste.
- Established performance metrics to assess staff productivity and identify areas for improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Director of First Impressions
Mountain View Church
San Tan Valley, AZ
05.2015 - 01.2018
- Orchestrated visitor interactions to enhance overall attendee experience and satisfaction.
- Directed front desk activities to enhance communication flow and support congregation engagement.
- Developed and implemented volunteer schedules, ensuring adequate support for all church events and services.
- Developed engaging training content for new volunteers, enhancing onboarding experience and promoting uniformity in service standards.
- Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.
- Showed worth to visitors by giving undivided attention.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
Operations Manager
24 Hour Fitness
Lake Oswego, OR
09.2004 - 11.2007
- Streamlined operational workflows to enhance efficiency and reduce service delivery times.
- Led cross-functional teams to implement process improvements, driving member satisfaction and retention.
- Developed training programs for staff, fostering skill enhancement and promoting a culture of excellence.
- Analyzed performance metrics to identify trends, informing strategic decisions for operational enhancements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
High School Diploma -
Century High School
Hillsboro, ORAssociate of Arts -
Cosmetology Careers
Portland, ORSkills
- Effective team management
- Effective conflict resolution
- Process optimization expertise
- Adept at prioritizing tasks simultaneously
- Organizational time strategies
- Skill enhancement coaching
- Personnel oversight
- Training and development
- Inventory management
- Effective goal development
- Staff scheduling management
- Verbal and written communication
- Administrative skills
- Budget and expense control
- Goal-oriented motivation
- Customer relationship management
Timeline
General Manager
Pita Jungle Concepts
06.2019 - Current
Director of First Impressions
Mountain View Church
05.2015 - 01.2018
Operations Manager
24 Hour Fitness
09.2004 - 11.2007
High School Diploma -
Century High School
Associate of Arts -
Cosmetology Careers