Daniela Johnson
Spring,USA
Summary
Dedicated Customer Service Representative with extensive experience in managing patient records and providing administrative support. Proven ability to handle inquiries and streamline clinic operations, contributing to improved patient satisfaction and workflow efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Unit Support Clerk
The Harris Center for Mental Health and IDD
Houston, US
02.2025 - 08.2025
- Handling Communication: Answering phones, directing calls, and relaying information to appropriate staff promptly and professionally.
- Managing Client Information: Setting up, maintaining, and organizing client medical records, including entering data into software applications and generating/printing chart labels.
- Maintaining Records: Generating and maintaining accurate daily unit census records, consumer logs, and Eboard updates.
- Processing Admissions and Discharges: Opening and closing assignments accurately in the system for client admissions and discharges.
- Providing Clerical Support: Responding to requests from licensed clinical staff (e.g., pulling charts, getting supplies), stocking unit areas with current forms, and completing assigned tasks.
- Handling Court Papers: Organizing and assisting with court papers, potentially including notarization.
- Generating Reports: Producing reports, documents, or forms as requested.
Clinic Clerk
Harris County Public Health
Houston, US
01.2024 - 05.2024
- Ensure smooth clinic operations by managing client flow, maintaining inventory levels, and supporting administrative functions.
- Assist with supply inventory, including monitoring stock and placing orders as needed.
- Perform basic health screenings such as blood pressure and weight checks.
- Support community outreach initiatives by participating.
Data Entry Clerk
Houston Recovery Center
Houston , TX
02.2023 - 12.2023
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
Customer Service Manager
Walmart
Houston, US
04.2016 - 11.2018
- As a front end manager, I manage the lines up front, perform overrides for items ringing up a different price, deposit night drops/tills at the end of the work day, get cash advances for registers when needed, I audit registers for shortages and insert them into the computer each day.
- I also am in charge of sending my associates to their lunches and breaks.
- I greet customers all day while trying to meet their concerns about prices, products we don't carry in stock and also online purchases.
Education
Some College (No Degree) - Sociology
San Jacinto College
Pasadena, TX07-2026
Skills
- Medical insurance coverage verification
- Medical scheduling
- Availity
- Managing patient records
- Medical administrative support
- Epic
- Handling patient inquiries
- Clerical Experience
- Patient registration
- Customer service
- Administrative support
- Office organization
- Filing systems
- Microsoft office
- Reception duties
Certification
- Certified Notary Public, 05/01/25, 05/31/29
- BLS Certification, 03/01/25, 05/31/27
- Adult First Aid, 03/01/25, 03/31/27
Timeline
Unit Support Clerk
The Harris Center for Mental Health and IDD
02.2025 - 08.2025
Clinic Clerk
Harris County Public Health
01.2024 - 05.2024
Data Entry Clerk
Houston Recovery Center
02.2023 - 12.2023
Customer Service Manager
Walmart
04.2016 - 11.2018
Some College (No Degree) - Sociology
San Jacinto College