Daniela Lara
Vallejo,CA
Summary
Certified Medical Assistant with a strong commitment to enhancing patient health and supporting medical and mental health practice growth. Demonstrates exceptional communication skills and fluency in Spanish, ensuring high-quality customer service and patient care. Proven ability to work effectively both independently and as part of a team, adapting quickly to changing environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant/Care Navigator
Marin Community Clinics
Novato, CA
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assist patients in getting connected to community resources.
- Assist patients to schedule medical, BH, and specialist appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Request Prior Authorizations and TARs sent by the pharmacy so patients can get ordered medications in a timely manner.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Accurately and promptly records information in Electronic Health Record (EHR).
- Consistently uses good customer service, empathy and cultural sensitivity with patients throughout their encounters.
- Maintains confidentiality in strict accordance with department policy and HIPPA guidelines.
- Participated in staff training programs to expand knowledge in Mental Health First Aid.
- Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
Retail Sales Representative
Metro by T-Mobile
Vallejo, CA
12.2021 - 10.2023
- Answered customer telephone calls professionally to address inquiries and concerns.
- Assisted numerous customers daily with a positive demeanor and commitment to satisfaction.
- Fostered welcoming environment to enhance customer experience.
- Resolved product and consumer complaints through effective communication skills.
- Handled over 50 customer interactions, both calls and face-to-face, focusing on effective resolution.
- Enhanced sales performance at assigned store through strategic merchandising and customer engagement.
Education
Clinical Medical Assistant - February 2023
Vallejo Regional Education Center
Vallejo, CA06-2023
High School Diploma -
Vallejo High School
Vallejo, CA06-2022
Skills
- CPR certification
- Accurate vital signs assessment
- Injection administration: ID, IM, SQ
- Patient record charting
- Administrative support: Microsoft Office, Google Drive, Email, Excel
- Advanced knowledge of Microsoft Office tools, complemented by the ability to conduct thorough and reliable online information searches
- Computer operation: scanner, printer, telephone, fax, copier
- HIPAA compliance knowledge
- Electronic health records management
- First aid certification
- Patient scheduling expertise
- Wheelchair transfers
- EKG monitoring
Languages
Spanish
Native or Bilingual
Certification
- CPR Certified, American Heart Association
- Youth Mental Health First Aid USA, National Council for Mental Wellbeing
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Recognized for quickly adapting and learning.
Timeline
Medical Assistant/Care Navigator
Marin Community Clinics
10.2023 - Current
Retail Sales Representative
Metro by T-Mobile
12.2021 - 10.2023
Clinical Medical Assistant - February 2023
Vallejo Regional Education Center
High School Diploma -
Vallejo High School