Kanisha Stafford
Orlando,Florida
Summary
Dedicated healthcare professional with over 7 years of experience in clinical support, patient services, and healthcare administration, complemented by 40 hours of specialized training as a Registered Behavior Health Technician through the Autism Partnership Foundation. Proficient in telemetry monitoring, EKG testing, phlebotomy, medical scheduling, insurance verification, and prior authorizations. Recognized for exceptional customer service, ensuring patient safety, and enhancing healthcare operations efficiency. Detail-oriented and reliable, committed to improving patient outcomes through compassionate, patient-centered care and active listening.
Overview
13
13
years of professional experience
Work History
Certified Patient Care Tech/ Medical Assistant
AdventHealth
Apopka, FL
08.2024 - 02.2026
- Provided direct patient care in Cardiac PCU Unit
- Monitored telemetry and cardiac rhythms
- Performed EKG testing and monitored vital signs
- Conducted blood draws and blood glucose monitoring
- Assisted patients with activities of daily living (ADLs)
- Performed wound care and dressing changes
- Provided catheter care and specimen collection (urinalysis, stool samples)
- Documented patient data accurately in electronic medical records
- Reported changes in patient condition to nursing staff
- Assisted patients with activities of daily living (ADLs)
- Maintained clean, safe, and organized patient rooms
- Provided emotional support to patients and families
Medical Scheduler
Orlando Health
Orlando, FL
02.2024 - 02.2026
- Scheduled, rescheduled, and canceled patient appointments
- Answered patient inquiries and managed call backs
- Processed medication refill requests
- Transcribed referrals and created medical orders
- Collected patient demographics and insurance information
- Entered and updated patient data in EMR systems
Customer Service Representative (Remote)
Aetna
Orlando, FL
05.2022 - 08.2024
- Provided accurate information regarding benefits, claims, and coverage
- Processed referrals and authorizations
- Assisted members with medical, dental, vision, and prescription benefits
- Verified coverage and eligibility
- Processed coverage determinations and formulary exceptions
- Maintained high customer satisfaction in a fast-paced call center environment
Prior Authorization Specialist
Centene
Maitland, FL
05.2019 - 05.2022
- Built and processed medical authorizations
- Gathered and reviewed clinical documentation
- Verified member eligibility and benefits
- Sent approval and denial letters
- Communicated authorization status with providers
- Entered clinical data into authorization systems
Medical Scheduler
Community Health Centers
Winter Garden, FL
09.2017 - 05.2019
- Scheduled and managed patient appointments
- Collected patient demographics and insurance information
- Answered patient inquiries and processed call backs
Customer Service Representative
Optum
Orlando, FL
06.2013 - 03.2017
- Assisted members with benefits, authorizations, and referrals
- Processed claims inquiries and eligibility verification
- Maintained high-quality service standards
- Collaborated with internal departments to resolve customer concerns
Education
Certified Medical Assistant Technician - Basic X-Ray Functions
Florida Technical College
Orlando, FLHigh School Diploma - undefined
Jones High School
Orlando, FLSkills
- EKG Testing
- Phlebotomy & Specimen
- EMR Documentation
- Insurance Verification
- Prior Authorizations
- Medical Scheduling
- Customer Service Excellence
- Strong Communication Skills
- Problem Solving
- Organizational Skills
- Detail-Oriented
- Reliable & Punctual
- HIPAA compliance
- Vital signs monitoring
- CPR certification
- Team collaboration
- Active listening
- Compassionate care
- Patient observation
- Adaptable
- Infection control standards
- Emotional support
- Safety protocols
- Emergency response
- Data collection
- Multitasking
- Attention to detail
- Direct patient care
- Empathy and compassionate care
- Organizational skills
Timeline
Certified Patient Care Tech/ Medical Assistant
AdventHealth
08.2024 - 02.2026
Medical Scheduler
Orlando Health
02.2024 - 02.2026
Customer Service Representative (Remote)
Aetna
05.2022 - 08.2024
Prior Authorization Specialist
Centene
05.2019 - 05.2022
Medical Scheduler
Community Health Centers
09.2017 - 05.2019
Customer Service Representative
Optum
06.2013 - 03.2017
High School Diploma - undefined
Jones High School
Certified Medical Assistant Technician - Basic X-Ray Functions
Florida Technical College