Daniela Llagas-Zavala
Lotian,MD
Summary
Energetic Host with enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Skippers Restaurant
2023.04 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Seated patrons based on guest preferences and seating availability.
Food Expeditor
Skippers Restaurant
2023.04 - Current
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality and appearance.
Food Runner
Skippers Restaurant
2023.04 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Restocked food supplies in kitchen and organized storage areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Salad Maker
Skippers Restaurant
2023.04 - Current
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Horse hot-walker
Laurel Racetrack
2021.06 - 2023.10
- Handle the horse after the horse has been exercised and walks along the horse until it has cooled down in order for the horse to be cared for when training to be prepared for the race.
- Rotated animals between grazing areas to provide enough access to food.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
Babysitting
Lizbeth
2022.01 - 2023.01
- Responsible for someone else's child and making sure the child gets proper care until the parent comes home.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with light housekeeping duties as well as running errands.
Education
Associate of Science - Nursing
Anne Arundel Community College
Arnold, MD05.2027
High School Diploma -
Southern High School
Harwood, MD05.2023
Skills
- Problem solving skills
- Customer Service
- Teamwork
- Product Knowledge
- Bilingual
- Self-Directed Learning
- Positive and Engaging Demeanor
- Verbal and Written Communication
- Approachability
- Proactivity
- Reliability
References
Trekker Williams, AP Chemistry & Honors Chemistry, twilliams3@aacps.org Bradley Bittinger, Site coordinator & AVID teacher, bbitinger@aacps.org Ashley Shannon-Taurisano, Teacher for Pre-Calculus & AP statistics, ashannon-tauris@aacps.org
Extracurricular Activities
Math National Honors society 2021-2023 Latino Leaders 2021-2022 Science National Honors Society 2021-2023 Southerns JV Women's Soccer 2019-2022 Maryland Strikers Soccer Program 2019-2022 Peer ambassador 2022-2023
Timeline
Restaurant Hostess
Skippers Restaurant
2023.04 - Current
Food Expeditor
Skippers Restaurant
2023.04 - Current
Food Runner
Skippers Restaurant
2023.04 - Current
Salad Maker
Skippers Restaurant
2023.04 - Current
Babysitting
Lizbeth
2022.01 - 2023.01
Horse hot-walker
Laurel Racetrack
2021.06 - 2023.10
Associate of Science - Nursing
Anne Arundel Community College
High School Diploma -
Southern High School
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