Daniela Luengo
St. Cloud,FL
Summary
I possess a proactive learning attitude, am proficient in teamwork, and exhibit empathy and flexibility. The analytical skills I possess are strong and fluent in both English and Spanish. The main priority for me is always to accomplish the desired outcomes.
I am enthusiastic about working in vibrant and varied settings, constantly seeking out fresh obstacles and additional skills as required.
Overview
3
3
years of professional experience
Work History
Supervisor in Training
Pet Paradise Resort
11.2022 - Current
- Partnered with management to coach, discipline and manage employees.
- Assisted in leading each shift by delegating duties and assigning specific tasks to 10 employees.
- Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
- Drove process improvement strategies through lean processes and methodologies.
- Identified and communicated local insight and competitive activity to influence sales plans and tactics.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
Dog Trainer
Pet Smart
12.2020 - 06.2022
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Observed dogs in various settings to determine behavioral concerns and problems.
Education
Certificate - Introduction To UX
Educacion It
Argentina (ONLINE)07.2024
Certificate - Project Management
Educacion It
Argentina (ONLINE)06.2024
Certificate - Software Tester QA Management
Educacion It
Argentina (ONLINE)05.2024
Certificate - Test Automation With Selenium
Educacion It
Argentina (ONLINE)04.2024
Certificate - Scrum Fundamentals
Educacion It
Argentina (ONLINE)03.2024
Certification - Functional Analysis
Educacion It
Argentina (ONLINE)02.2024
Certification - Testing of Webservices With SOAP UI
Educacion It
Argentina (ONLINE)01.2024
Certification - Introduction To Devops
Educacion It
Argentina (ONLINE)12.2023
Certificate - Analysis And Design of Test Cases
Educacion It
Argentina (ONLINE)11.2023
Certification - Intro To Java
Education It
Argentina (ONLINE)10.2023
Certification - Intro To Object Paradigm
Educacion IT
Argentina (ONLINE)09.2023
Certification - Intro To Data Bases And SQL
Educacion IT
Argentina (ONLINE)08.2023
Certification - Web Development With HTML
Educacion IT
Argentina (ONLINE)07.2023
Certification - Manual Tester QA
Educacion IT
Argentina (ONLINE)06.2023
Associate of Arts - Graphic Design
Valencia College
Orlando, FL12.2022
Skills
- Maintenance Requirements
- Customer Needs Assessments
- Installation Requirements
- Emergency Situations
- Continuous Development
- Team Contribution
- Customer Inquiries
- Administration and Reporting
- Group Assistance
- Team Meetings
- Escalating Issues
- Customer Experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native or Bilingual
English
Full Professional
Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Supervisor in Training
Pet Paradise Resort
11.2022 - Current
Dog Trainer
Pet Smart
12.2020 - 06.2022
Certificate - Introduction To UX
Educacion It
Certificate - Project Management
Educacion It
Certificate - Software Tester QA Management
Educacion It
Certificate - Test Automation With Selenium
Educacion It
Certificate - Scrum Fundamentals
Educacion It
Certification - Functional Analysis
Educacion It
Certification - Testing of Webservices With SOAP UI
Educacion It
Certification - Introduction To Devops
Educacion It
Certificate - Analysis And Design of Test Cases
Educacion It
Certification - Intro To Java
Education It
Certification - Intro To Object Paradigm
Educacion IT
Certification - Intro To Data Bases And SQL
Educacion IT
Certification - Web Development With HTML
Educacion IT
Certification - Manual Tester QA
Educacion IT
Associate of Arts - Graphic Design
Valencia College