Summary
Overview
Work History
Education
Skills
Timeline
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Susan Palumbo

Northlake,IL

Summary

Driver Trainer experienced in supporting daily operation of transportation department.

Dedicated to promoting excellent driver performance to achieve safety goals.

Maintained current knowledge of program rules, regulations, requirements and routine records.

Well-qualified transportation and training professional adept at leading classes, writing materials and working with drivers on the road to maximize the effectiveness of courses.

Excellent verbal and written communication skills paired with an organized and hardworking nature.

Overview

38
38
years of professional experience

Work History

Pharmacy Training Coordinator

Walgreens
06.1986 - 02.2012
  • Worked with central management to identify, plan, align and address training needs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Compiled training handbook and related course materials.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.

Sales Representative

Eurotech
03.2014 - 10.2022
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.

Driver/Trainer

First Student
10.2017 - 01.2023
  • Identified driver training needs to make recommendations to manager.
  • Developed tailored training programs for individual drivers, addressing specific areas of improvement.
  • Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
  • Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
  • Increased overall driver performance by implementing structured feedback systems and follow-up sessions.
  • Collaborated with management to identify areas of improvement and develop targeted training initiatives.
  • Established a positive learning environment, fostering open communication between trainers and trainees.

Location Safety Manager

First Student
02.2023 - Current
  • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Developed and implemented safety programs.
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
  • Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
  • Developed and executed training programs for employees, improving overall safety awareness and compliance.
  • Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
  • Monitored workplace activities to determine compliance with safety regulations and standards.

Education

West Leyden High School
Northlake, IL

Skills

  • Maintenance Requirements
  • Safety Standards
  • Driver Support
  • Regulatory Documentation
  • Classroom Instruction
  • Developing Training Materials
  • DOT Requirements
  • Driver Safety Programs
  • Managing Safety
  • Safe Vehicle Operations
  • Managing Customer Needs
  • Workplace Safety

Timeline

Location Safety Manager

First Student
02.2023 - Current

Driver/Trainer

First Student
10.2017 - 01.2023

Sales Representative

Eurotech
03.2014 - 10.2022

Pharmacy Training Coordinator

Walgreens
06.1986 - 02.2012

West Leyden High School

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Susan Palumbo