Daniela Luna

• Manage HR Shared Services processes for Mexico and Central America (Guatemala, Costa Rica, Panama, Dominican Republic) ensuring compliance with global and local regulations.
• Oversee end-to-end onboarding process: document review, contract creation in Workday, and in-person or remote welcome for new hires.
• Handle voluntary offboarding processes, ensuring smooth transitions and compliance.
• Administer benefits processes including medical insurance enrollments and wellness programs (Wellhub).
• Maintain and audit employee data in HRIS (Workday) with 99.9% accuracy for over 1,200 employees.
• Collaborate with Finance, Payroll, Talent, and IT teams to ensure seamless HR operations.
• Achieved 100% on-time payroll and benefits delivery and resolved 95% of employee inquiries within SLA, improving satisfaction.
• Implemented process improvements reducing response times by 20% and increasing operational efficiency by 15%.

Respond to employee requests regarding human resources issues, os and regulationsrative and clerical support to the HR Manager

• Compile and update employee files (paper and electronic)
• Process documentation and prepare reports related to staffing activities.
• Coordinate human resources projects
• Respond to employee requests regarding human resources issues, policies and regulations
• Assist in the preparation of payrolls by providing relevant data
• Handle complaints and grievance procedures appropriately
• Sourcing candidates, coordinating communication with candidates and scheduling interviews.
• Onboarding
• Administer and assist in the management of 6 country insurances as well as specific local law requirements
• Assist with office maintenance tasks while keeping in regular contact with building management.

• Administrative activities
• Follow-up and control of policies, as well as vehicle documentation
• Petty cash expense control

• Assist in all administrative functions of the laboratory
• Coordinate appointments with schools
• Maintain CONACYT documentation in order and up to date, as well as make the PAPIIT (Support Program for Research and Technological Innovation Projects) report in order to keep the economic support.
• Assist in the correction of undergraduate thesis
• Coordinate social service students as well as PhD students
• Managing the researcher's agenda