Hi, I’m
Daniela Makembe
Baltimore,MD
Summary
Experienced healthcare professional skilled in LEAN six sigma methodologies, streamlining business processes, increasing efficiency, and workflow process improvements.
Talented program manager with demonstrated strong knowledge of hospital administration, healthcare policy, public health field research,TB, HIV/AIDS, cholera, Medicaid/Medicare, urban and community health, public health communications, sales, marketing & community outreach.
Excellent written and oral communication skills tested in high pressure environments with executive leadership teams
Overview
13
years of professional experience
1
Certificate
Work History
Maryland Senior Health Advisors
REGIONAL MEDICARE MARKET MANAGER
04.2023 - Current
Job overview
- Led team of marketing professionals, offering mentoring and coaching resulting in 15% clientele growth.
- Maximized customer satisfaction by effectively coordinating Medicare service delivery for 300+ customers across territory.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Liaised between senior management and front-line team members to implement comprehensive marketing plans that consistently achieved targets for increased revenue.
Cigna-HealthSpring
MEDICARE BENEFITS ADVISOR
06.2021 - 04.2023
Job overview
- Licensed Medicare field agent working to educate low income seniors on health benefits provided by Cigna Medicare.
- CMR manager skilled in patient satisfaction with proven ability to learn quickly and adapt to new situations,
- Community based organizer responsible for executing large scale promotional health events, resulting in 20% market expansion and improved client retention
- Self-motivated, entrepreneurial type with strong sense of personal responsibility, morals and work ethic.
Cigna-HealthSpring
NETWORK OPERATIONS SENIOR ANALYST
04.2019 - 06.2021
Job overview
- Responsible for stakeholder relationship development between physician partners, community members and external shareholders.
- Developed customized reports, summarizing critical company data in visually appealing format.
- Identified clear connections between policies and business results to eliminate confusion and help stakeholders achieve goals.
- Organized and led cross functional/ departmental collaborations in order to develop solutions for strategic business advancement.
NYC Department Of Health And Mental Hygiene,
BUREAU OF HIV FELLOW
03.2018 - 02.2019
Job overview
- Evaluated efficacy of health promotion events designed to increase access to social services among vulnerable HIV+ populations
- Provided technical support, networked and built strong presence in local HIV clinics during implementation of new program initiatives
- Managed databases and reporting of viral load suppression rates among HIV+ Ryan White program participants
- Networked and built strong presence with peers to facilitate professional relationships.
NYU Langone Hospital Brooklyn
COMMUNITY CARE MANAGER
06.2013 - 03.2018
Job overview
- Elicited health behavior change in patients battling diabetes, hypertension, cancer, and mental health and addictions through motivational interviewing
- Conducted home visits to guarantee continuity of care and engaged patients lost to clinical services
- Stabilized health of 500+ chronically ill and high-risk patients through care coordination
- Analyzed data from electronic medical records (Epic, eCW, STAR, physician portal, patient portal) and monitored health indicators including hospital readmission rates, emergency room visits, to ensure medication reconciliation among all patients before discharge
Ghana Health And Education Initiative - Ghei
INTERNATIONAL FIELD RESEARCH SPECIALIST
07.2010 - 05.2013
Job overview
- Traveled to Humjibre, Ghana with international team to developed and implement culturally sensitive malaria awareness campaigns. Supervised female empowerment programs, youth literacy courses, and sexual education classes.
- Conducted triangulated qualitative analysis of cholera control methods, sanitation infrastructure and barriers to eradication of cholera in developing countries.
- Analyzed, coded and standardized raw field data used in NIH study. Evaluated and reported on effectiveness of public health program operations.
- Published findings in capstone report linking lack of sustainable sanitation infrastructure to global cholera outbreaks and subsequent mortality in underprivileged communities.
Education
State of University of New YorkBrooklyn, NY
MASTER OF PUBLIC HEALTH from Urban And Community Health
05.2018
University of Maryland Baltimore CountyBaltimore, MD
BACHELOR OF ARTS from International Healthcare & Global Development
05.2009
Skills
- Executive leadership
- CRM Management
- Relationship Building
- Health Communications
- Interdepartmental Functions Coordination
- Population Health Research
Certification
- Advanced Certificate in Public Health
- LEAN Six Sigma Yellow Belt
- Intercultural Communication
- FEMA: Disaster Management / Search & Rescue
Languages
French
Native or Bilingual
Spanish
Limited Working
Timeline
REGIONAL MEDICARE MARKET MANAGER
Maryland Senior Health Advisors
04.2023 - Current
MEDICARE BENEFITS ADVISOR
Cigna-HealthSpring
06.2021 - 04.2023
NETWORK OPERATIONS SENIOR ANALYST
Cigna-HealthSpring
04.2019 - 06.2021
BUREAU OF HIV FELLOW
NYC Department Of Health And Mental Hygiene,
03.2018 - 02.2019
COMMUNITY CARE MANAGER
NYU Langone Hospital Brooklyn
06.2013 - 03.2018
INTERNATIONAL FIELD RESEARCH SPECIALIST
Ghana Health And Education Initiative - Ghei
07.2010 - 05.2013
State of University of New York
MASTER OF PUBLIC HEALTH from Urban And Community Health
University of Maryland Baltimore County
BACHELOR OF ARTS from International Healthcare & Global Development
Manuscripts
- Evaluation of Tuberculosis Program Resources Allocation and Capacity, Young, K., Makembe, D., TB Notes Newsletter, 2008-01-01
- Preliminary Exploratory Study of Barriers Prevent the Implementation of Comprehensive and Cost Effective Cholera Interventions, Stuart, M., Makembe, D., UMBC Review, 2009-01-01
- Graduate Thesis : State University of New York: School of Medicine & Public Health Sciences. 2018: "Virally Unsuppressed & Unmonitored HIV+ New Yorkers, Where Are They Now,What Do They Look Like?"
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