Daniela Maldonado-Collado
Plant City,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Publix
03.2023 - Current
- Proficient in cash management and POS system.
- Assist customers with money services such as check cashing, money orders, and Western Union.
- Answering high volume phone calls while multitasking.
- Provided language translation services for customer service associates.
- Trained staff on operating procedures and company services.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Babysitter
Self-employed
06.2018 - 06.2023
- Reassured children when upset providing emotional support and stability.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Guided school homework and read bedtime stories to support development.
- Assisted with light housekeeping duties as well as running errands.
- Taught children basic life skills, manners and personal hygiene.
Drive-Thru Cashier
Burger King
03.2022 - 05.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Learned duties for various positions and provided backup at key times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Operated point-of-sale system efficiently, effectively managing transaction records for accurate financial reporting purposes.
Education
Associate of Science - Criminal Justice
Hillsborough Community College
Tampa, FL06.2025
High School Diploma -
Strawberry Crest High School
Dover, FL05.2023
Skills
- Excellent Communication
- Multitasking
- MS Office
- Customer Relations
- Active Listening
- Retail store support
- Complaint resolution
- Calm Under Pressure
- Understanding Customer Needs
- Inbound Call Management
- Customer Service
- Translation and Interpretation Services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Publix
03.2023 - Current
Drive-Thru Cashier
Burger King
03.2022 - 05.2022
Babysitter
Self-employed
06.2018 - 06.2023
Associate of Science - Criminal Justice
Hillsborough Community College
High School Diploma -
Strawberry Crest High School