Daniela Mashek
Waco,TX
Summary
Dynamic professional with a proven track record at BCBS, excelling in problem-solving and time management. Adept at enhancing provider communication and resolving claims efficiently, resulting in improved satisfaction. Recognized for adaptability and organizational skills, consistently delivering results in fast-paced environments while maintaining high-quality service standards.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2027
2027
years of professional experience
Work History
Hybrid
Bcbs
2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Provider Services Representative
BCBS
08.2022 - 2024
- Processed claims and resolved discrepancies, ensuring timely payments to providers.
- Educated providers on policy changes and updates to ensure compliance with regulations.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
Membership Sales Representative
Sams Club
08.2015 - 08.2022
- Assisted members with account inquiries and service requests to enhance satisfaction.
- Educated clients on product features and benefits, facilitating informed decision-making.
- Managed member communications through multiple channels, ensuring timely responses.
- Collaborated with team members to resolve complex issues and improve service efficiency.
- Trained new representatives on procedures and software applications to ensure consistency.
- Coordinated promotional events to engage members and increase community involvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Education
GED -
LAVEGA
Waco, TXSkills
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Excellent communication
- Organizational skills
- Active listening
Timeline
Provider Services Representative
BCBS
08.2022 - 2024
Membership Sales Representative
Sams Club
08.2015 - 08.2022
Hybrid
Bcbs
2024 - Current
GED -
LAVEGA