Daniela Mayorga

• Collected, graphed, and documented behavioral and skill-acquisition data to monitor client progress and support clinical decision-making.

• Implemented skill-acquisition programs and behavior-intervention plans with fidelity under BCBA supervision.

• Applied evidence-based interventions to develop communication, social, play, cognitive, and adaptive-living skills.

• Mentored newly hired RBTs on treatment procedures, data collection, documentation standards, and clinic protocols to ensure consistent care.

• Created engaging learning opportunities and organized clinic activities to foster participation and enhance positive client interactions.

• Coordinated daily patient-service workflows to ensure seamless registration, intake, appointment scheduling, insurance verification, and effective communication with medical staff.

• Maintained accurate patient records, insurance information, and clinical documentation using eClinicalWorks.

• Reviewed patient and insurance information for accuracy, resolving discrepancies and addressing registration and coverage-related issues to enhance patient experience.

• Followed standardized clinic procedures and healthcare compliance requirements while handling confidential patient information.

• Collaborated with clinical and administrative teams to support efficient operations, continuity of care, and a positive patient experience.

• Trained and supported staff on front-office procedures, documentation requirements, patient communication, and clinic protocols.

• Managed competing priorities in fast-paced medical environment, collecting copayments, processing intake documentation, and promptly responding to patient needs.

• Led cross-functional teams in implementing process improvements that increased productivity and strengthened service delivery.

• Streamlined operational workflows, enhancing service consistency and reducing turnaround times.

• Managed multi-site administrative operations, workforce scheduling, client service, and engagement initiatives to enhance client retention and strengthen partner relationships.

• Developed and executed employee onboarding and training programs, improving staff performance and ensuring operational compliance.

• Managed inventory, purchasing requests, and resource allocation to support uninterrupted operations across multiple Central Florida locations.

• Coordinated resolution of client concerns and service issues, ensuring timely follow-up and fostering positive client relationships.