Daniela Mendez
Miami,FL
Summary
Proven track record in enhancing customer satisfaction and team performance at Mycosmeticsurgery, leveraging skills in customer service and project management. Excelled in resolving inquiries and conflicts, boosting retention rates through exceptional service. Demonstrated proficiency in computer applications and a positive, results-driven approach to team development and customer relations. Also Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options!
Overview
4
4
years of professional experience
Work History
Costumer Representative
Mycosmeticsurgery
06.2023 - 06.2024
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Waitress Supervisor
Montes De Oca
03.2020 - 05.2023
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Education
Associate of Science - Dental Assistant
Dental School
Hialeah05.2023
High School Diploma -
Capitan Roberto Rodriguez
Cuba05.2018
Skills
- Social Media
- Customer Service
- Customer Relations
- Escalation management
- Team Development
- Consultative Sales
- Paperwork Processing
- Brand representation
- Call triaging
- Project management abilities
- Scheduling
- Computer Proficiency
Timeline
Costumer Representative
Mycosmeticsurgery
06.2023 - 06.2024
Waitress Supervisor
Montes De Oca
03.2020 - 05.2023
Associate of Science - Dental Assistant
Dental School
High School Diploma -
Capitan Roberto Rodriguez