Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniela Montenegro

Tamarac,Fl

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Comcast
Remote
02.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Centerfield LLC
Plantation, Fl
08.2014 - 08.2022
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Developed strong relationships with clients through excellent customer service and regular follow ups.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed approximately 30 incoming calls, emails per day from customers

Education

High School Diploma -

Coconut Creek High School
Coconut Creek, FL
06.2009

Skills

  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Data Entry
  • Complaint Resolution
  • Service Upselling
  • Customer Service
  • Payment Processing
  • De-Escalation Techniques
  • Computer Proficiency
  • Sales Expertise
  • Building Rapport

Timeline

Customer Service Representative

Comcast
02.2023 - Current

Customer Service Representative

Centerfield LLC
08.2014 - 08.2022

High School Diploma -

Coconut Creek High School
Daniela Montenegro