Daniela Morales
Houston,Tx
Summary
Office professional with strong background in administratively supporting office operations and enhancing workflow efficiency. Consistently contributes to achieving organizational objectives through proficient document management and effective communication. Known for fostering collaborative environment and adapting to dynamic workplace demands, with reliable multitasking and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Campus Bookkeeper
Aldine ISD
Houston, TX
07.2023 - Current
- Managed accounts payable and receivable, ensuring timely processing and accuracy of financial transactions.
- Reconciled bank statements with general ledger to maintain financial integrity and prevent discrepancies.
- Prepared monthly financial reports for departmental review, highlighting variances and trends in expenditures.
- Implemented streamlined procedures for invoicing, reducing processing time and improving cash flow management.
- Maintained and processed invoices, deposits, and money logs.
- Collaborated with department heads to develop budget forecasts, aligning resources with strategic goals of the district.
- Handled payroll processing for over 30 employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Assisted with budget preparation and monitoring, contributing to better expense control.
General Office Clerk
Aldine ISD
Houston, TX
08.2021 - 07.2023
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer approximately 50-60 telephone calls per day, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compute, record, and proofread data and other information, such as records or reports.
- Deliver messages and run errands.
- Inventory and order materials, supplies, and services.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Assist with attendance regarding students.
- Do timesheets for extra curricular activity staff.
- Managed daily clerical tasks, ensuring accurate data entry and record maintenance.
- Coordinated communication between departments to streamline information flow and support administrative functions.
Seasonal Beauty Advisor
Sephora USA
Houston, TX
11.2022 - 03.2023
- Advised clients on skincare and makeup products to enhance beauty routines.
- Conducted product demonstrations, educating customers on application techniques and benefits.
- Maintained up-to-date knowledge of beauty trends and product innovations to provide informed recommendations.
- Collaborated with team members to create a welcoming and engaging shopping environment for clients.
- Assisted in visual merchandising efforts to effectively showcase products and improve sales presentation.
- Developed personalized beauty regimens for clients, fostering long-term customer relationships and loyalty.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Customer Service Representative
Alorica Inc
Houston, TX
11.2020 - 08.2021
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Managed high call volumes while maintaining quality service standards and customer satisfaction.
- Trained new representatives on best practices and company policies to enhance team performance.
- Implemented process improvements that streamlined workflow and reduced average handling time.
- Collaborated with cross-functional teams to address complex customer issues and provide tailored solutions.
- Monitored call metrics to identify trends, proposing actionable strategies for service enhancements.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Assistant Store Manager
Fiesta Mart LLC
Houston, TX
10.2020 - 03.2021
- Led team in daily operations, ensuring efficient workflow and adherence to store policies.
- Trained and mentored staff, enhancing team performance and customer service quality.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Coordinated scheduling of staff shifts, balancing labor costs with operational needs.
- Developed promotional displays, increasing product visibility and driving sales growth.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Cashier
Fiesta Mart
Houston, TX
07.2019 - 10.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted with inventory management, restocking shelves as needed.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Davis High School
Houston, TX05.2020
Graduate Certificate - Medical Assistant
Pima Medical Institute
Houston, TX12-2021
Some College (No Degree) -
Lone Star College
Houston, TXSkills
- Payroll processing
- Financial reporting
- Work ethic and integrity
- Patience and empathy
- Problem-solving
- Cash flow management
Timeline
Campus Bookkeeper
Aldine ISD
07.2023 - Current
Seasonal Beauty Advisor
Sephora USA
11.2022 - 03.2023
General Office Clerk
Aldine ISD
08.2021 - 07.2023
Customer Service Representative
Alorica Inc
11.2020 - 08.2021
Assistant Store Manager
Fiesta Mart LLC
10.2020 - 03.2021
Cashier
Fiesta Mart
07.2019 - 10.2020
High School Diploma -
Davis High School
Graduate Certificate - Medical Assistant
Pima Medical Institute
Some College (No Degree) -
Lone Star College