Daniela Perdomo
Care
Miami,FL
Summary
Adept at fostering employee growth and enhancing customer experiences, my tenure at 7/eleven honed my skills in developing comprehensive training programs and maintaining high cleanliness standards. Demonstrated adaptability by cross-training staff, significantly improving operational efficiency. My approach combines patience, empathy, and a proven ability to explain what is going on ensuring consistent service excellence.
Overview
3
3
years of professional experience
Work History
Cashier Trainer
7/eleven
12.2022 - 06.2024
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
Server Assistant
The Palace Group
05.2021 - 11.2021
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Education
Highschool Diploma - Early Childhood Education
Miami Senior High School
Miami, FLHigh School Diploma - Bilingual Education
Miami Senior High School
Miami, FL09.2024
Skills
- Patience and Empathy
- Restocking Shelves
- Workplace Safety
- Cleanliness Maintenance
- Stress Tolerance
- Employee Motivation
- Merchandise Display
- Gift Card Transactions
- Refund Processing
- Positive Attitude
- Punctual and Reliable
- Adaptability and Dependability
- Heavy Lifting
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Cashier Trainer
7/eleven
12.2022 - 06.2024
Server Assistant
The Palace Group
05.2021 - 11.2021
Highschool Diploma - Early Childhood Education
Miami Senior High School
High School Diploma - Bilingual Education
Miami Senior High School
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