Daniela Osorio-Valdes

• Coordinate complex provider scheduling, workforce planning, and operational support across multiple departments.
• Analyze scheduling trends, staffing needs, and operational reports to support leadership decisions.
• Optimize Epic scheduling templates, improve workflows, and maintain accurate operational documentation..
• Train and support staff on scheduling workflows, systems, and best practices.
• Collaborate with leadership and cross-functional teams to identify opportunities for operational improvements.

• Conduct detailed fraud investigations, analyze financial activity, and identify potential risks.

• Maintain accurate case documentation and ensure compliance with internal policies and regulatory requirements.

• Collaborate with internal partners to resolve complex cases and improve investigative outcomes.

• Selected for cross-training in multiple fraud analysis disciplines due to strong performance and analytical skills.

• Partnered with individuals and small business owners to evaluate financial goals and provide strategic banking solutions.
• Assisted businesses with establishing and strengthening credit profiles, improving financial health, and supporting long-term growth.
• Built trusted relationships while ensuring compliance with banking regulations and company policies.
• Recognized with the Customer Excellence Award and contributed to top branch performance and productivity goals.
• Managed complex financial needs while balancing operational, regulatory, and client requirements.

• Supervised daily operations of teller line, ensuring compliance with policies and procedures.
• Trained and mentored new tellers, enhancing team productivity and service delivery.
• Conducted cash audits to maintain accuracy and prevent discrepancies in transactions.
• Implemented process improvements that increased transaction efficiency and customer satisfaction.