Daniela Palacio
Brandon,FL
Summary
Proactive Server with 2 years of experience working in 3 restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Focused and reliable, bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Knowledge of Food Service Regulations. Lifting. Verbal and Written Communication. Flexibility. Basic Math. Customer Service. Resolve Conflict. Teamwork. Persistence Energy Level Selling to Customers Needs Thoroughness Professionalism Client Relationships Decision Making Problem Sensitivity Multi-tasking
Overview
6
6
years of professional experience
1
1
Certification
Work History
Interpreter
Cyracom
Tampa, KS
02.2024 - 05.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Server
Texas de Brazil
11.2021 - 07.2022
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Kept track of the event's finances, including initial deposits, payments due, and balances at the end
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Resolved issues in a professional and timely manner, resulting in higher customer satisfaction ratings
- Checked identification to enforce the age requirement for alcoholic beverages
- Created orders, documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Double-checked food trays against customer orders and added missing items to avoid trips to the kitchen
- Kept track of cash receipts and deposits to ensure complete accuracy
- Collaborated with the kitchen team to assist with order preparation, manage efficient deliveries, and minimize customer service issues by verifying meals
- Informed the manager about any accidents, injuries, or unsafe working conditions
- Kept track of food distribution, double-checked special diet guidelines, and quickly delivered meals to recipients.
Server
Acropolis Greek Taverna, Riverview
05.2021 - 11.2021
- Increased sales from $[Number] to $[Number] by upselling [Product] to customers
- Upsold high-profit items like appetizers and mixed drinks to boost sales
- Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction
- Kept track of the event's finances, including initial deposits, payments due, and balances at the end
- Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area.
Cashier
Zeko's Mediterranean Grill
12.2020 - 04.2021
- Learned how to process checks and credit card payments
- Wrapped and bagged items sold to customers to protect from damage and allow for easy carry-out
- Counted cash in register drawer to balance register at beginning and end of shift
- Organized and reported on financial information to document payment histories and assist with sound financial accounting
- Ability to work in a fast-paced environment and under pressure
- Using a register system.
Service Cashier
Tijuana Flats
06.2020 - 11.2020
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
- Maintained clean and tidy areas by proactively collecting used items and trash and wiping up spills
- Verified all restaurant and lounge exceeded state and federal cleanliness standards
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Communicated pleasantly with customers to improve atmosphere and provide upbeat interactions
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Checked food trays against customer orders and added forgotten items, avoiding return trips to kitchen
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Server
Miami Slice
05.2018 - 06.2020
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Kept track of event finances, including initial deposits, due payments and final balances
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
- Received frequent customer compliments for going above and beyond normal duties
- Monitored food distribution, verified guidelines for special diets and delivered meals to recipients quickly
- Managed food resources, memorized orders and wrote patron's food orders on slips in 10-seat restaurant
- Professionally and efficiently resolved issues and enhanced customer satisfaction ratings
- Restocked salad bar and buffet for lunch and dinner service
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality
- Cleared dishes and glassware quickly following each course.
Education
Associate of Arts -
Tampa
Skills
- Customer Service
- Event Coordination
- Bilingual in Spanish and English
- Energetic and Enthusiastic
- Positive Attitude
- Email and Telephone Etiquette
Certification
Interpreter.
Lashing certificate.
Nails certificate.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Interpreter
Cyracom
02.2024 - 05.2024
Server
Texas de Brazil
11.2021 - 07.2022
Server
Acropolis Greek Taverna, Riverview
05.2021 - 11.2021
Cashier
Zeko's Mediterranean Grill
12.2020 - 04.2021
Service Cashier
Tijuana Flats
06.2020 - 11.2020
Server
Miami Slice
05.2018 - 06.2020
Associate of Arts -
Tampa