Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Personal Information
Timeline
Generic

Monica Salazar

Orlando,USA

Summary

Detail-oriented Spanish-English Interpreter with over four years of experience in medical, legal, and community environments. Expertise in facilitating accurate communication while ensuring confidentiality. Proficient in front desk operations, guest relations, and multi-line phone management. Committed to delivering exceptional customer service and supporting organizational success.

Overview

1
1
Certification
2027
2027
years of professional experience

Work History

Interpreter

My Company Salazar professional services
Orlando, Florida
05.2026 - Current
  • Facilitated communication between clients and service providers in various settings.
  • Translated documents and materials accurately for diverse audiences.
  • Managed scheduling and coordination of interpretation assignments effectively.

Care Facilitator

Dedicated Senior Medical Center
Orlando, Florida
04.2024 - 05.2026
  • Coordinated patient care plans with interdisciplinary teams for optimal health management.
  • Assisted patients in navigating healthcare services and accessing necessary resources.
  • Monitored patient progress and communicated updates to healthcare providers effectively.

Receptionist

Orlando health
Orlando, US
02.2023 - 03.2024
  • Managed front desk operations and maintained a welcoming environment for patients.
  • Streamlined patient check-in process, ensuring accurate data collection and a smooth workflow.
  • Handled phone calls with a friendly tone, addressing inquiries and directing calls to appropriate parties.
  • Acted as liaison between doctors and guests, enhancing communication and service.
  • Direct family and guess to the correct destination.
  • Answer questions, attend meetings.

Quality Control Manager

Pardy & Rodriguez PA
Orlando, US
02.2021 - 02.2023
  • Answered multiple phone calls, addressing inquiries and providing assistance.
  • Maintained a strong focus on detail in project execution.
  • Filing clerk, data entry specialist, filing, assisting in opening/closing cases, scheduling clients.
  • Answer multiple phone calls.
  • Provided excellent customer service by addressing client needs promptly.
  • Detail oriented.
  • Utilized strong customer service skills to support client interactions.

Medical Receptionist

Pulmonary institute
Orlando, US
09.2020 - 12.2020
  • Triage patients, answer phones, and obtain necessary medical records to ensure smooth clinic operations.
  • Maintained special files to support management and facilitate efficient access to patient information.
  • Greeted and assisted patients upon arrival at pulmonary clinic to enhance patient experience and ensure timely check-in.
  • Triage patients, answer phones, obtain records needed.
  • Supported management by maintaining special files.

Front Desk Receptionist

Rheumatology
Orlando, US
04.2019 - 08.2020
  • Welcomed patients upon arrival to create a positive first impression.
  • Check them in n out.
  • Handled customer payments in compliance with company policies.
  • Answered questions from patients to provide clarity and support.
  • Maintain a clean area.
  • Ensured cleanliness of work area for safety and hygiene.

Front Desk Associate

Professional Imaging Centers
Orlando, US
09.2018 - 03.2019
  • Greeted clients upon arrival and checked them in/out.
  • Maintained a friendly demeanor to foster positive client interactions.
  • Coordinated various tasks concurrently to optimize productivity.
  • Ensured compliance with regulations and rules to maintain operational integrity.
  • Maintained accurate records and updated codes, ensuring compliance with regulations.

Hostess

Doubletree by Hilton sea world
10.2014 - 08.2018
  • Greeted customers upon arrival to create welcoming atmosphere.
  • Answer questions from guest.
  • Maintained neat and organized work area to enhance guest experience.
  • Also arranged maps and sitting charts before restaurant opens for business.
  • Answered phones to assist customers.

Server and cashier

Wood grill buffet
Orlando, US
12.2012 - 08.2014
  • Obtain clients' payment.
  • Answered the phone and greeted customers upon arrival.
  • Addressed guest concerns effectively.
  • Received orders following established protocols.

Secretary

Dynasty car rental
Miami, US
01.2012 - 04.2013
  • Answered incoming calls from customers to address inquiries.
  • Greeted guests warmly upon their arrival at the facility.
  • Faxed documents and maintained organization of workspace.
  • Managed multiple projects simultaneously to meet deadlines.

Care Facilitator

Dedicated Senior Medical Center
Orlando, Florida
  • Coordinated patient care plans with interdisciplinary teams for optimal health management.
  • Assisted patients in navigating healthcare services and accessing necessary resources.
  • Monitored patient progress and communicated updates to healthcare providers effectively.

Answer multiple phone calls and assist patience with their health concerns

Education

Yes - ITP

Language Solutions
01.2026 - 02.2026

Diploma -

Parsippany High School
Parsippany, NJ

Skills

  • Medical Receptionist
  • Medical Office Experience
  • Medical Scheduling
  • Insurance Verification
  • Triage
  • Medical Records
  • EMR Systems
  • Patient Care
  • Receptionist
  • Front Desk
  • Front Office
  • Customer Service
  • Guest Services
  • Scheduling
  • Phone Etiquette
  • Cash Handling
  • Typing
  • Data entry specialist
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Bilingual Spanish and English
  • Spanish
  • Customer Service Skills
  • EMR Systems
  • Patient Care

Certification

  • CPR/First Aid, 06/01/20, 06/01/22, Certified for CPR and First Aid to help those in need before medical assistance arrival.
  • Certified Notary Public, 04/01/21, Present, Notary public

Additional Information

Fluently in Spanish and English. Read and write both languages.

Languages

  • Spanish, Expert
  • English, Expert

Personal Information

  • Spanish, Expert
  • English, Expert

Timeline

Interpreter

My Company Salazar professional services
05.2026 - Current

Yes - ITP

Language Solutions
01.2026 - 02.2026

Care Facilitator

Dedicated Senior Medical Center
04.2024 - 05.2026

Receptionist

Orlando health
02.2023 - 03.2024

Quality Control Manager

Pardy & Rodriguez PA
02.2021 - 02.2023

Medical Receptionist

Pulmonary institute
09.2020 - 12.2020

Front Desk Receptionist

Rheumatology
04.2019 - 08.2020

Front Desk Associate

Professional Imaging Centers
09.2018 - 03.2019

Hostess

Doubletree by Hilton sea world
10.2014 - 08.2018

Server and cashier

Wood grill buffet
12.2012 - 08.2014

Secretary

Dynasty car rental
01.2012 - 04.2013

Care Facilitator

Dedicated Senior Medical Center

Diploma -

Parsippany High School
Monica Salazar