Daniela Penso
Early Learning Coalition
Pembroke pines,FL
2
Languages
22
years of professional experience
Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing Patient satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Work History
CCRRN – Customer Support
11 Months- Assist families with childcare applications, enrollment, and eligibility processes, ensuring accuracy and timely support.
- Provide clear guidance on childcare programs and community resources, helping families make informed decisions.
- Handle high call volumes daily while delivering professional, compassionate, and solution-focused customer service.
- Review and verify documentation while maintaining accurate records and strict confidentiality standards.
- Communicate proactively with families and childcare providers to coordinate services and resolve concerns efficiently.
- Manage a high-volume caseload while maintaining attention to detail and responsiveness.
- Ensure compliance with program policies, procedures, and state guidelines.
- Support families throughout the assistance process by addressing questions, anticipating needs, and providing ongoing follow-up.
Consumer Access Scheduling
1 Year 5 Months- Scheduled and coordinated patient appointments while verifying demographics, insurance eligibility, and referrals.
- Provided patient-centered customer service by assisting with scheduling, registration, and general inquiries.
- Managed high call volumes while maintaining accuracy, professionalism, and confidentiality.
- Ensured compliance with HIPAA regulations and organizational policies when handling patient information.
- Utilized EHR systems to update patient records and document scheduling activities.
- Resolved scheduling issues and patient concerns to support efficient clinic operations and positive patient experiences.
Office Manager
2 Years 6 Months- Supported executive leadership by overseeing daily office operations and ensuring smooth business functionality.
- Managed administrative workflows, staff scheduling, and operational processes to maintain efficiency and service quality.
- Supervised and coached team members, providing guidance, training, and performance support.
- Coordinated elderly care services, ensuring compassionate client support and timely delivery of care-related resources.
- Assisted families with scheduling, documentation, and communication related to care and educational services.
- Served as a key operational contact for staff and clients, resolving issues and supporting decision-making processes.
- Maintained confidential client and employee records in compliance with organizational policies.
- Managed reporting, documentation, and administrative tracking to support leadership oversight and organizational goals.
Office General Manager and HR Administration officer
11 Years 8 Months- Founded and led daily business operations, overseeing administrative, HR, and organizational functions.
- Established office workflows, policies, and operational procedures to support company growth and structure.
- Managed full-cycle HR administration, including recruiting, on-boarding, employee relations, and compliance.
- Directed hiring initiatives, interviewing candidates and building high-performing teams aligned with business goals.
- Maintained employee records, HR documentation, and regulatory compliance standards.
- Provided leadership, coaching, and performance guidance to staff.
- Coordinated payroll support, scheduling, and benefits administration.
- Drove strategic planning and operational improvements as the primary decision-maker for business operations.
- Built strong internal relationships and implemented initiatives that strengthened workplace culture and overall performance.
Director of Human Resources
5 Years- Oversaw recruitment, onboarding, and personnel file management for locally engaged and diplomatic staff.
- Administered employee relations, resolving workplace concerns and enforcing consistent policy compliance.
- Coordinated payroll, benefits, and leave administration while maintaining accurate HR records.
- Directed HR operations, aligning personnel practices with consular protocols and diplomatic confidentiality requirements.
Education
- Accounting
Taxwise Certified Income Tax Preparer in Accounting
- Home Health Aid (H.H.A.)
Do 45 online hours every year to maintain a Ptin and an income tax preparaton, ethics, high end customer service Specialist. Ptin # 01570503 License # 5829
- Medical Assistant
- Associates in Human Resources and Business Administration
Certified Public Notary
14 years of Notary Public experience
Degree Name - English Language and Literature
Skills
Fully bilingual English Spanish
Outlook office proficient
QuickBooks Pro
Organizational and High Managing skills
High Experience recruiting skills
Fast learner
Problem Solver
Detail Oriented
Team Leader
Hard Worker
Social
English - Full Professional
Spanish - Full Professional
Languages
English - Full Professional
Spanish - Full Professional
Timeline
CCRRN – Customer Support
Early Learning Coalition
12.2025 - CurrentRead More
Consumer Access Scheduling
Baptist Health South Florida
06.2024 - 11.2025Read More
Office Manager
Access Medical Care
11.2021 - 05.2024Read More
Office General Manager and HR Administration officer
Martorell Office Group Corp
01.2010 - 09.2021Read More
Director of Human Resources
Venezuelan Consulate
03.2005 - 03.2010Read More
Santa Fe Community College
Degree Name from English Language and Literature
Read More
Miami Dade College
Certified Public Notary
Read More
Keiser University Career College
from Associates in Human Resources and Business Administration
Read More
South Florida Institute of Technology
from Medical Assistant
Read More
Activa Training Center
from Home Health Aid (H.H.A.)
Read More
Tax Wise University Online
from Accounting
Read More