Daniela Perez Zamora
Bartlett,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a positive attitude.
Overview
3
3
years of professional experience
Work History
Store Manager
Auto Plus Auto Parts/ Factory Motor Parts
01.2023 - 08.2023
- Select, hire, develop, performance manage, coach, schedule, engage and train store team members.
- Attain store monthly and annual performance objectives.
- Develop and maintain strong relationships with customers. Handle customer complaints effectively and positively. Call on customers as necessary.
- Manage toward a positive cash flow by achieving sales forecast, managing payroll costs (including controlling overtime) and controlling operating expenses.
Senior Parts Specialist
Auto Plus Auto Parts
05.2021 - 01.2023
- Operate a Point of Sale (POS) system to record customer transactions.
- Travel as needed to other locations and act as an Assistant Store Manager or Store Manager.
- If needed, performed opening and closing duties and supervised location staff for the duration of stay.
- Provide retail and professional customers with professional, clear, and courteous service.
Automotive Customer Service Advisor
Pep Boys
01.2021 - 05.2021
- Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that make the customer's car run at peak efficiency.
- Responsible for the organization of the service business through work order and register transactions, and service and replacement part knowledge.
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Parts Delivery Driver
Auto Plus Auto Parts
06.2020 - 12.2021
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
Education
Bachelor's - Biology
University of Memphis
Memphis, TN04.2027
High School Diploma -
Houston High School
Germantown, TN05.2020
Skills
- Customer Service
- Customer Relations
- Multitasking and Organization
- Local routes understanding
Timeline
Store Manager
Auto Plus Auto Parts/ Factory Motor Parts
01.2023 - 08.2023
Senior Parts Specialist
Auto Plus Auto Parts
05.2021 - 01.2023
Automotive Customer Service Advisor
Pep Boys
01.2021 - 05.2021
Parts Delivery Driver
Auto Plus Auto Parts
06.2020 - 12.2021
Bachelor's - Biology
University of Memphis
High School Diploma -
Houston High School
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