Daniela Piela
Fayetteville,NC
Summary
Event coordination professional with several years in hospitality and events planning. Skilled in time management, bilingual communication, and cross-team coordination to maintain seamless guest experiences. Track record of keeping events organized and handling operational challenges with confidence.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Event Coordinator
Cape Fear Botanical Garden
Fayetteville, North Carolina
05.2026 - Current
- Coordinated venue bookings and maintained event calendars to ensure seamless execution of garden programs.
- Facilitated permits, signage, and guest service details to enhance guest experience for special events.
- Executed marketing strategies through social media, email campaigns, and print advertising to boost event attendance.
- Prepared promotional materials such as flyers, brochures, and posters for pre-event marketing.
- Built and maintained event timelines so tasks stayed on schedule.
- Set up event spaces across gardens, patios, and indoor facilities.
- Supported setup and breakdown for garden ceremonies and community gatherings.
- Provided on-site support during event day, including problem solving.
- Worked with internal teams to support timely delivery of products and services for events.
- Followed health, safety, and legal requirements to reduce risk and liability.
- Used active listening to calm difficult customer conversations and reduce escalation.
- Supported botanical garden events, weddings, and private rentals with staff assistance.
Assistant Manager
Jersey Mike's
Fayetteville, North Carolina
09.2022 - Current
- Supervised Jersey Mike's sandwich shop shifts and delegated daily crew tasks.
- Trained crew on sub preparation, portioning, and guest service standards.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored food safety, sanitation, and cleanliness across prep and dining areas.
- Managed inventory, product rotation, and supply restocking for fresh ingredients.
- Coordinated opening and closing procedures for Jersey Mike's restaurant operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Front Desk Customer Service Representative
Sonesta Hotel Guayaquil
Guayaquil, Ecuador
02.2019 - 01.2021
- Welcomed guests upon arrival at the hotel front desk. at Sonesta Hotel Guayaquil front desk with professional hospitality.
- Managed check-in and check-out procedures using hotel reservation systems.
- Resolved guest requests and complaints with calm, courteous communication.
- Coordinated room assignments with housekeeping and front office teams.
- Verified reservations, payments, and guest information for accuracy.
- Responded promptly to incoming calls and inquiries. and directed hotel inquiries to proper departments.
- Relayed customer feedback to cross-functional teams to improve products and services.
Education
Bachelor of Science - in Hospitality and Tourism Management
Universidad Catolica Santiago De Guayaquil
Guayaquil - Ecuador09-2020
Skills
- Cross-cultural communication
- Event logistics
- Schedule management
- Regulatory compliance
- Customer service
- Problem solving
- Time management
- Multitasking
- Staff management
- Adaptability
- Cross-cultural communication
- Cross-cultural communication
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- ABC Certification in North Carolina
- ServSafe Manager Certification
Timeline
Event Coordinator
Cape Fear Botanical Garden
05.2026 - Current
Assistant Manager
Jersey Mike's
09.2022 - Current
Front Desk Customer Service Representative
Sonesta Hotel Guayaquil
02.2019 - 01.2021
Bachelor of Science - in Hospitality and Tourism Management
Universidad Catolica Santiago De Guayaquil