Daniela Portillo
Meriden,CT
Summary
Accomplished professional with a proven track record at McDonald’s, specializing in collaborative leadership and cash management. Demonstrated ability to swiftly resolve customer issues while enhancing operational efficiency. Highly skilled in multitasking and rapid knowledge acquisition, contributing to positive experiences for customers and team members alike. Career aspirations focus on further advancing operational excellence within the fast-paced service industry.
Overview
1
1
year of professional experience
Work History
Receptionist
Heritage Commons
Middletown, CT
09.2024 - Current
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
Manager
McDonald's
Middletown, CT
07.2024 - 03.2025
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Trained new employees to meet job requirements.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Manage the cash register, and oversee daily sales.
- Tracking labor hours and adjusting staffing as needed to meet demand.
Education
High School Diploma -
Santa Ines
El Salvador12-2021
Skills
- Clerical Task Management
- Proficient Issue Resolution
- Cash Management
- Collaborative Leadership
- Rapid Knowledge Acquisition
- Multitasking capacity
Affiliations
- I'm about to start college, but even if it's hard, I won't let that interrupt my work.
Timeline
Receptionist
Heritage Commons
09.2024 - Current
Manager
McDonald's
07.2024 - 03.2025
High School Diploma -
Santa Ines
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