Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniela Fagel

Reston,VA

Summary

Throughout my professional career, I have cultivated significant knowledge and expertise in the field of human relations, complemented by my strong emotional intelligence and interpersonal capabilities. A core pillar of my work is centered on the establishment and nurturing of relationships founded upon mutual respect and effective communication.

Overview

11
11
years of professional experience

Work History

Customer Success Manager

ClearDATA
09.2022 - 09.2023
  • Established strong relationships with key customers, resulting in increased customer loyalty
  • Managed support operations by collaborating with various departments while reviewing internal and external documents
  • Assisted customers in navigating their software portal
  • Maintained meticulous documentation of customer interactions while ensuring compliance and confidentiality across all platforms
  • Collaborated with cross-functional teams to identify and resolve customer-related issues in a timely manner
  • Spearheaded a team effort with various departments within the organization to facilitate and conduct a thorough Root Cause Analysis while delivering successful corrective actions

Patient Care Supervisor

Virginia Spine Institute
09.2012 - 09.2022
  • Recruited, hired, and trained Patient Care staff, providing direct supervision, ongoing staff development, and continuing education to employees
  • Supervised and mentored a team of 5-7 patient care coordinators to ensure a high level of performance and efficiency while providing high-quality patient care
  • Successfully managed payroll, scheduling, and staffing requirement
  • Documented patient records and maintained confidentiality of sensitive and personal information
  • Collaborated with healthcare professionals to improve internal and external patient care processes
  • Created Standard Operating Procedures (SOP) and internal training resources for a growing team
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management
  • Developed an internal system to track and monitor patient volume trends that resulted in improved patient care and outcomes


Education

Bachelor of Arts - Early Childhood Education

George Mason University
Fairfax, VA

Skills

  • Strategic Planning & Organizing
  • Skillful Communication
  • Administrative Support
  • Emotional Intelligence
  • Team Player
  • Proficient in Microsoft Office

Timeline

Customer Success Manager

ClearDATA
09.2022 - 09.2023

Patient Care Supervisor

Virginia Spine Institute
09.2012 - 09.2022

Bachelor of Arts - Early Childhood Education

George Mason University

Similar Profiles

CREATE PROFILE
Daniela Fagel