Daniela Ramirez
Paterson,NJ
Summary
Patient-focused, detail-oriented and computer-savvy bilingual medical receptionist. Personable and courteous in all interactions with patients and team members. I work productively with diverse personalities and experienced in busy clinical settings.
Overview
5
5
years of professional experience
Work History
COVID-19 Contact Tracer
Paterson Public Schools
, NJ
10.2021 - 02.2022
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Lent daily assessment of health screen and symptom data.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Reached out to schools and parents to follow up of the positive cases.
- Making sure those who are positive have the help they need at home.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Medical Receptionist
Riverside Medical Group
, NJ
12.2018 - 09.2021
- Greeting patients and visitors, directing them to the appropriate room or office.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Taught patients about medications, procedures and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Checking patients out and making sure their next appointment and medicine is ready for pick up if needed.
Front Desk Receptionist
Foot And Ankle Clinics
, NJ
05.2017 - 11.2018
- Greeting guests at front desk and engaged in pleasant conversations while managing check in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records updated each visit.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Monitored office supplies by checking inventory and placing orders.
- Collected room deposits, fees and payments.
- Making sure next appointment is made.
Education
Associate of Science -
Bergen Community College
Paramus, NJ06.2023
High School Diploma -
Bogota Jr./Senior High School
Bogota, NJ06.2018
Skills
- Verbal and Written Communication
- Preparing Treatment Rooms
- Customer Service
- Detail-Oriented
- Data Entry
- Bilingual
- multi-tasking
Timeline
COVID-19 Contact Tracer
Paterson Public Schools
10.2021 - 02.2022
Medical Receptionist
Riverside Medical Group
12.2018 - 09.2021
Front Desk Receptionist
Foot And Ankle Clinics
05.2017 - 11.2018
Associate of Science -
Bergen Community College
High School Diploma -
Bogota Jr./Senior High School
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