Daniela Ramirez Alfonso
Tampa,FL
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
8
8
years of professional experience
Work History
ITM Teller
Suncoast Credit Union
10.2023 - Current
- Streamlined ATM operations with routine maintenance and troubleshooting efforts.
- Ensured accurate cash handling through diligent balancing and reconciliation procedures.
- Enhanced customer satisfaction by accurately and efficiently processing ITM transactions.
- Promoted a positive banking experience for customers by addressing inquiries, concerns, or complaints in a professional manner.
- Achieved daily balancing goals through meticulous attention to detail when reconciling transaction records and cash balances.
Legal Assistant
The Pendas Law Firm
10.2022 - 10.2023
- Handled office scheduling
- Made notes for deadlines, motions, and other important dates
- Field legal documents on behalf of attorneys
- Opening and closing legal files.
Receptionist
Marquis Dental Lab
11.2021 - 10.2022
- Answer the phone
- Performed orders
- Schedule appointments
- Kept reception are clean and neat
- Respond to inquiries from callers seeking information
- Managed multiple tasks and met time-sensitive deadlines.
Assistant Manager
Skechers
02.2020 - 11.2021
- Everyday went to work came prepared to do my best
- Always polite to both customers and my coworkers
- I enjoy working as a team and received compliment from both
- Employers and customers complimented me on my customer service
- Greeted visitors and customers upon arrival
- Helped and answered questions to build rapport and retention.
Assistant Manager
Famous Footwear
02.2016 - 02.2020
- Throughout this job, I showed the qualities of a model worker
- I was respectful of my peers and tried my best every day
- Offered hands-on assistance to customers, assessing need, and maintaining current knowledge of customer preferences
- Monitor cash intake and deposit records.
Education
Current student -
Hillsborough Community College
Graduated Class of 2014 -
Hialeah Gardens High School
Skills
- Spanish and English language proficiency
- Certified in Microsoft Word, PowerPoint, and Outlook
- Teamwork
- Customer service
- Product and service knowledge
- Listening and following instructions
- Quick learner
- Cash and credit card transactions
- Problem solving
- Effective planning
- Patience and Empathy
- Critical thinking abilities
- Listening and Comprehension
Timeline
ITM Teller
Suncoast Credit Union
10.2023 - Current
Legal Assistant
The Pendas Law Firm
10.2022 - 10.2023
Receptionist
Marquis Dental Lab
11.2021 - 10.2022
Assistant Manager
Skechers
02.2020 - 11.2021
Assistant Manager
Famous Footwear
02.2016 - 02.2020
Current student -
Hillsborough Community College
Graduated Class of 2014 -
Hialeah Gardens High School