Daniela Ramírez Chang
Miami,FL
Summary
I’m recently certified RBT. My background is in customer service, where I learned to stay calm ,communicate clearly, and work well with others. I’m very interested in starting a career in ABA because I truly care about helping people with special needs improve their abilities and grow in a supportive, respectful way.
Overview
1
1
Certification
Work History
Hostess/Waitress/Cashier Team Lead
Las Vegas Cuban Cuisine
Pembroke Pines, Florida
09.2024 - 03.2025
- Demonstrated strong interpersonal skills when interacting with customers.
- Checked identification of customers prior to serving alcoholic beverages.
- Communicated clearly with kitchen staff regarding customer orders.
- Resolved any customer complaints or issues quickly and professionally.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Provided excellent customer service by addressing customer needs promptly.
- Greeted guests upon arrival and escorted them to their tables.
- Handled cash payments and reconciled daily transactions accurately.
- Accurately recorded customer information into reservation system.
- Greeted customers and provided them with menus.
- Assisted servers in bussing tables when needed during busy periods.
Education
High School Diploma -
Instituto Preuniversitario Urbano “José Martí”
Havana, Cuba 04-2019
Skills
- Excellent verbal communication
- Customer service
- Patience and empathy
- Ability to follow behavior plans
- Attention to detail
- Works well under supervision
- Learns fast
- Multiple task
- Conflict resolution
- Team collaboration
- Adaptability
Certification
- 40- Hour RBT Training - Completed
- RBT Competency Assessment - Passed l
Personal Information
Languages -
Spanish
Native/ Bilingual
English
Professional
References
Maria Hernandez - General Manager, Las Vegas Cuban Cuisine
(305)360-4215
mariachsaavedra@gmail.com
Timeline
Hostess/Waitress/Cashier Team Lead
Las Vegas Cuban Cuisine
09.2024 - 03.2025
High School Diploma -
Instituto Preuniversitario Urbano “José Martí”
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